Client Support Specialist II

As a member of the Client Support team, you must work with a primary goal of exceeding our internal and external customers’ expectations, while providing superior service, issue resolution and continuous improvement. Client Support also drives referral leads to increase referral enrollment revenue for the Consumer Sales team. Maintain and complete daily responsibilities assigned as well as support the Newborn Stem Cell Specialists and Senior Newborn Stem Cell Specialists. Responsible for communicating with existing clients via inbound and outbound telephone calls and emails in order to re-educate them on the value of storing stem cells and assisting in identification of cancellation reasons and tailored resolutions. In addition, this team is responsible for mentoring new CAT and CSS, Processing billing adjustments, cross functional collaborations, document revisions and other Cross Functional and Client Services project involvement.