Quality Assurance Officer

Title:                  Quality Assurance Officer Reports to:       Technical Team Leader Location:          Chessington, Surrey KT9 1TW Salary:              Depending on Experience Shift pattern:    4 on 4 off day shift Hours:               7:00am – 19:00pm The QA role ensures all products are safe, legal, and meet quality standards by monitoring compliance, conducting audits, supporting investigations, and working with site teams to maintain high food safety standards. Role & Responsibilities Quality & Compliance Investigate serious customer complaints as part of a multifunctional team and communicate findings to Q3. Support both internal and external audits, representing the Technical function. Participate in customer visits and audits as required. Verify and measure delivery of technical and food safety standards across the site, ensuring compliance with customer and NESI requirements. Address non-conforming product or activities promptly to protect both NESI and customer brands.   Auditing & GMP Conduct CCP audits against the defined schedule, ensuring non-conformances are identified, escalated, and closed using Root Cause Analysis (RCA). Carry out GMP audits and support preparation for GMP walks and customer visits. Challenge factory standards and promote continuous improvement. Conduct raw material audits to verify correct use and handling, generating detailed reports and highlighting issues. Complete hygiene inspections including in-process and post-cleaning swabs across day and night shifts. Review and sign off hygiene documentation, ensuring standards are met.   Incoming Goods & Production Checks Conduct intake checks on all incoming raw materials to ensure: Approved supplier status Compliance with specifications Perform line start-up checks and escalate any issues to Operations and Technical Management. Conduct rejected product analysis, including metal detector checks. Collect taste panel samples as required.   Testing, Monitoring & Calibration Maintain calibration risk assessments and carry out daily, monthly, and annual calibration checks. Deliver environmental, product microbiological, and chemical monitoring programmes. Ensure samples and swabs are taken as per schedule. Support investigations into out-of-specification (OOS) results.  Sample collection (including taste panels and environmental swabs)   Training & Development Train production operatives on: Correct handling of raw materials (with support from subject matter experts where required) CCP and OPRP requirements Deliver training following process updates and procedural changes.   Documentation & Systems Generate and maintain product life matrix sheets, ensuring timely communication to relevant teams. Maintain the Approved Supplier Matrix and attend monthly review meetings with Supply Chain. Support QAS reviews and updates led by QA. Participate in NPD trials and pre-production activities.   Collaboration & Influence Work closely with Operations, Engineering, and Technical teams to drive standards and improvements. Influence cross-functional teams without direct line management responsibility. Support site readiness for audits and customer visits Continuous monitoring of compliance standards and reporting   What experiences, knowledge and capabilities do I need to demonstrate? Experience within a FMCG environment Working knowledge of technical management systems Ability to influence Sound organizational skills Ability to work cross functionally over the organization Ability to analyze data and support in the formulation of action plans Ability to drive increased technical compliance through a coaching and development style   Benefits 20 days holiday, increasing by 1 day per year of service to a maximum of 25 days Pension: 5% employee / 3% employer contribution Life insurance (3x annual salary) Enhanced maternity and paternity pay Discount and benefits platform Cycle to Work scheme Employee Assistance Programme Sports & Social fund Staff sales