Customer Service & Admin Clerk | GPC Asia Pacific
Job Description
Monday - Friday 9:30am-6pm (40 hours per week)
Work with one of the biggest brands in the automotive industry
Wiri Location
GPC Asia Pacific NZ
As one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.
Role Purpose
This role supports the Auckland Distribution Centre by managing customer inquiries and performing administrative tasks. As the first point of contact for branches and customer collections, the Customer Service and Admin Clerk plays a key role in a dynamic, multi-skilled team focused on delivering excellent service and efficient administration.
Key Responsibilities:
Marketing Materials Distribution:
Oversee the daily distribution of marketing materials, including stock management and reporting to the marketing team. Handle manual tasks such as lifting and consigning.
Customer Service:
Respond to customer queries via Teams, email, phone, and in person professionally and promptly. Ensure all queries are followed through across platforms like ACE, Myfreight, and WAMAS.
General Administration:
Perform daily admin tasks including email management, data entry, electronic filing, and updating internal systems. Assist the Operations and Senior Management Teams with any ad hoc duties.
Driver Inductions & Site Access:
Act as the first point of contact for drivers, operating the boom gate, verifying inductions, and directing drivers to dock doors.
Health & Safety:
Proactively maintain and follow safety procedures, report hazards, and keep the work area safe and tidy.
Other:
Adhere to all company policies, including Code of Conduct, EEO, and WHS. Demonstrate accountability, attention to detail, and strong time management while working independently and solving problems.
You will be someone who can/has:
- Intermediate Ms Excel and Word proficiency
- Strong multi-tasking skills and the ability to manage multiple competing deadlines
- H&S and security focused
- Excellent phone manner and ability to deal directly with customers
- Understanding of supply chain and distribution centre processes (desirable)
Why our team loves working for GPC:
Recognition programs and team incentives for your performance
An inclusive team environment: our team are important members of GPC
Ongoing training and career development; we genuinely care about supporting you to reach your full potential
Attractive team member pricing across all GPC AP businesses
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket
Movement is in our DNA. We are GPC Asia Pacific: With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success!
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.