Solution Architect, SaaS & AI Enablement
Job Description
About the role
As a Solution Architect, SaaS & AI Enablement, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.
Customer-focused responsibilities:
Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.
Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
Internal & Product-Focused Responsibilities:
Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.
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