Job Posting Title:

Senior Epic Web and Services Server Administrator

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

This position supports Epic infrastructure operations across production and non-production environments, ensuring the reliability, performance, scalability, and security of critical Epic technologies. The role collaborates closely with application, infrastructure, cybersecurity, networking, and clinical informatics teams to support enterprise healthcare operations.

Purpose

The Senior Epic Web and Service Server Administrator is responsible for the installation, configuration, administration, monitoring, maintenance, and operational reliability of Epic web and service server infrastructure. This role serves as a subject matter expert for Epic infrastructure technologies and supports system performance, continuity, interoperability, and security across enterprise healthcare environments.

Responsibilities

Administers Epic Web and Service Server Infrastructure

• Install, configure, administer, and maintain Epic web and service server infrastructure

• Support Epic technologies including Web BLOB, MyChart, Interconnect, Hyperspace Web, and BCA

• Maintain Epic printing infrastructure and print queues

• Support Epic Imprivata configuration and browser allow list maintenance

Supports Interconnect, IRIS Integration, and Connectivity

• Assist with IRIS-side Interconnect configuration and connectivity support

• Troubleshoot interface and web service connectivity issues

• Coordinate with integration and database teams to ensure optimal functionality

• Validate secure communication between Epic environments and external systems

Troubleshoots and Resolves Technical Issues

• Troubleshoot infrastructure, web services, application, and connectivity issues

• Perform root cause analysis and implement long-term solutions

• Serve as escalation point for complex system issues

• Analyze logs, metrics, and system behavior to identify performance bottlenecks

Manages Secure Data Exchange and Certificates

• Support Axway Secure Transport MFT flow engineering and secure data movement operations

• Manage and maintain DirectTrust certificates supporting TEFCA, CareQuality, and eHealthExchange connectivity

• Ensure data exchange processes meet security and compliance requirements

• Collaborate with cybersecurity teams to mitigate risks

Applies Upgrades, Patches, and Lifecycle Maintenance

• Apply Epic upgrades, platform patches, and maintenance updates

• Coordinate deployment activities within change control frameworks

• Validate system stability following updates

• Maintain version control and environment consistency

Supports Change Management and Release Processes

• Participate in enterprise change control and release management processes

• Document changes and ensure compliance with governance standards

• Coordinate with stakeholders to minimize operational disruption

• Maintain deployment schedules and communication plans

Supports Business Continuity and Disaster Recovery

• Support business continuity and disaster recovery activities

• Participate in downtime planning and failover testing

• Maintain system redundancy and recovery procedures

• Ensure readiness for unplanned outages

Collaborates and Drives Cross-Functional Execution

• Collaborate with Epic application teams, infrastructure engineers, network teams, and cybersecurity teams

• Provide technical guidance and mentorship to team members

• Support cross-functional problem-solving and system improvements

Develops Automation and Documentation

• Develop and maintain scripts or automation solutions

• Maintain technical documentation and environment standards

• Establish operational procedures and best practices

• Contribute to knowledge management and continuous improvement

Marginal or Periodic Functions

• Participate in enterprise architecture or infrastructure strategy initiatives

• Support vendor coordination and technology evaluations

• Assist with audits, compliance reviews, and accreditation activities

• Provide after-hours and on-call support for critical system incidents

• Represent infrastructure teams in governance or project meetings

• Adhere to internal controls and reporting structure

• Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Expertise

• Apply expertise in Epic web and services architecture and supporting technologies

• Solve complex infrastructure issues independently

• Advise on system design and optimization strategies

Problem Solving

• Diagnose multi-system failures and implement corrective solutions

• Anticipate and mitigate infrastructure risks

• Develop proactive solutions to improve system reliability

Functional/Technical Skills

• Configure Epic platforms and related infrastructure components

• Support secure data exchange and integration technologies

• Apply automation and scripting where appropriate

Informing

• Communicate system status and incidents to stakeholders

• Document technical standards and processes

• Provide guidance to non-technical partners

Peer Relationships

• Work effectively across IT and clinical teams

• Contribute to shared problem solving

• Support team cohesion and knowledge sharing

Learning on the Fly

• Learn new Epic modules and infrastructure tools

• Apply emerging best practices

• Stay current with industry trends

Drive for Results

• Meet uptime and performance goals

• Complete projects on schedule

• Maintain effectiveness under pressure

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• Six years of experience supporting enterprise application or infrastructure environments

• Experience supporting Epic web and service server infrastructure in production and non-production environments

• Experience participating in Epic upgrades, operational maintenance, troubleshooting, and change control processes

• Experience collaborating with infrastructure, networking, cybersecurity, and application support teams

• Experience supporting highly available, mission-critical healthcare systems

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master’s degree in Information Technology, Healthcare Informatics, or a related field

• Eight years of experience in Epic infrastructure or enterprise healthcare systems

• Experience supporting Epic ECSA or WSSA operational functions

• Experience with healthcare interoperability standards and SMART on FHIR integrations

• Experience supporting DirectTrust, TEFCA, CareQuality, and eHealthExchange frameworks

• Experience with enterprise MFT platforms and secure file transfer solutions such as Axway Secure Transport

• Experience supporting patient-facing technologies such as MyChart, Care Everywhere, or Digital Front Door initiatives

• Experience supporting eFax and document exchange platforms such as Concord or similar vendors

• Experience with Epic Nebula, Cosmos, interoperability analytics, or data exchange initiatives

Licenses/Registrations/Certifications

Required

• Epic certification relevant to web or service server administration (or obtained within six months of hire)

Preferred

• Epic Certifications for Web BLOB, BCA, Epic Print Service, MyChart, Interconnect, and Hyperspace Web

• Microsoft Certified: Windows Server or Azure Administrator

• VMware Certified Professional (VCP)

• ITIL Foundation Certification

• Linux or Red Hat Certification

• Healthcare interoperability or security certifications

Salary Range

$105,000+ depending on qualifications

Working Conditions

• Standard office environment and equipment

• Repetitive use of a keyboard and computer

• May provide after-hours and on-call support for critical system incidents

• May be exposed to occupational hazards such as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.