Service Support Coordinator
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
Learn about the Danaher Business System which makes everything possible.
In this role, you will have the opportunity to:
Coordinate -end-to-end service operations, including job creation, processing in SAP/SFDC, scheduling preventive and reactive maintenance visits, and dispatching service engineers.
Provide operational support to customers and service partners, including enquiry handling, spare parts coordination, customs documentation, quotation support, and warranty/PDOA documentation.
Support service business performance by preparing service reports, assisting contract renewals,driving service revenue growth initiatives, and collaborating with regional teams to improve key service KPIs (TTR, Remote Resolution Rate, CES, Utilization, Compliance, etc.).
The essential requirements of the job include:
Hands-on experience with SAP, SFDC, or similar service management systems for service jobcreation, processing and reporting.
Experience in service operations or customer support, including scheduling, job handling, spare parts coordination, or similar technical/administrative service processes.
Bachelor's degree in engineering, science, business or a related field
It would be a plus if you also possess previous experience in
Life science/medical device industry service operations or customer support.
Working with regional/global service teams or cross-functional commercial teams.
Data analysis for service performance or customer insights.
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.