Account Executive - Clearscript

Job Overview

The Account Manager employs strong knowledge of pharmacy benefit management operations to manage the day-to-day client relationship of the assigned groups and trouble shoot and advocate to ensuring satisfaction, profitability and renewal. This may include an active role in new accounts and projects, program roll-out, clinical programs and renewal processes. The Account Manager will have excellent project management, presentation, analytic and problem solving skills and can skillfully use interpersonal, customer service and collaboration skills to build relationships, drive client satisfaction and improve the client experience.


Responsibilities

• Using strong knowledge of PBM industry to:
• Provide consultative services to clients regarding plan design and service improvement.
• Execute client implementation, rollout and renewal activities by interfacing with clients and internal/external departments/vendors in order to meet customer requirements.
• Guide clients in implementation of benefit changes and process improvements.
• Manage client information covering topics such as benefit design, timeline management, eligibility data, implementation specification etc.
• Act as the primary contact for assigned client groups to ensure high level of service
• Works collaboratively with stakeholders to ensure seamless care and high levels of communication with client
• Partner with Account Coordinators as part of escalation process for ongoing problem solving to ensure high level of service provided to client including troubleshooting client issues as appropriate
• Escalate high priority or reoccurring issues to the appropriate Senior Account Manager or Client Services Director to ensure resolution.

Required Qualifications

• B.S./B.A. business, health care or related field or the equivalent related work experience.
• 3 years account management or client services experience in healthcare or related field
• Demonstrated proficiency in Microsoft Office products
• Excellent interpersonal and written communication and presentation skills

Preferred Qualifications

• 1 year account management or client services in PBM

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

$77,729.60- $109,740.80 Annual

The Account Manager employs strong knowledge of pharmacy benefit management operations to manage the day-to-day client relationship of the assigned groups and trouble shoot and advocate to ensuring satisfaction, profitability and renewal. This may include an active role in new accounts and projects, program roll-out, clinical programs and renewal processes. The Account Manager will have excellent project management, presentation, analytic and problem solving skills and can skillfully use interpersonal, customer service and collaboration skills to build relationships, drive client satisfaction and improve the client experience.


Responsibilities

• Using strong knowledge of PBM industry to:
• Provide consultative services to clients regarding plan design and service improvement.
• Execute client implementation, rollout and renewal activities by interfacing with clients and internal/external departments/vendors in order to meet customer requirements.
• Guide clients in implementation of benefit changes and process improvements.
• Manage client information covering topics such as benefit design, timeline management, eligibility data, implementation specification etc.
• Act as the primary contact for assigned client groups to ensure high level of service
• Works collaboratively with stakeholders to ensure seamless care and high levels of communication with client
• Partner with Account Coordinators as part of escalation process for ongoing problem solving to ensure high level of service provided to client including troubleshooting client issues as appropriate
• Escalate high priority or reoccurring issues to the appropriate Senior Account Manager or Client Services Director to ensure resolution.

Required Qualifications

• B.S./B.A. business, health care or related field or the equivalent related work experience.
• 3 years account management or client services experience in healthcare or related field
• Demonstrated proficiency in Microsoft Office products
• Excellent interpersonal and written communication and presentation skills

Preferred Qualifications

• 1 year account management or client services in PBM