Sales Operations Manager

Introduction:  Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and increasing momentum business with our customer base. You will lead a team of talented individuals made up of program managers and customer service representatives, as well as guide a portfolio of matrixed Customer Focused Teams. As a member of the site’s leadership team, you will also play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results. Key Responsibilities:- Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost and schedule- Establish customer...