Quality Investigator

• Investigate Corrective Action Forms to identify root cause and effective corrective and preventive actions, liaising directly with linguists and TransPerfect employees
• Decide appropriate corrective/preventive measures for vendors and employees based on performance metrics and previous issues
• Work with the Department Managers of a specific vertical to help improve the quality of work coming from their department
• Actively maintain colleagues’ awareness of QA processes, policies, procedures and knowledge by acting as a resource
• Assist Data Investigators with tracking and reporting on company-wide quality metrics

• Ability to maintain and update vast amount of data accurately
• Excellent English communication (written and verbal) skills
• Superior organizational and multi-tasking skills in order to meet commitments and deadlines
• Strong MS Office/computer skills
• Minimum Bachelor’s degree or its equivalent

 

 

Desired Skills:

• Fluency in a foreign language
• Experience in ISO 9001

All your information will be kept confidential according to EEO guidelines.