Regional Operations Manager

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com 

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Real Estate & Facilities manager manages and leads the day-to-day operations and real estate of the business paying special attention to the premises on which the business is located.  

What will your job look like?

The Opportunity

A leading global technology multinational is seeking a Regional Operations Manager to provide direction and hands‑on leadership for its major center in Gurugram.

This role carries end‑to‑end accountability for Regional Operations for Gurugram covering:

• Real Estate & Facilities
• Meals & Refreshments
• Vehicles & Transportation
• Health & Safety (EHS)
• Physical Security

Key Responsibilities:

1. Regional Operations Leadership

• Provide regional leadership across all operational domains, ensuring excellence in service delivery, safety, quality, and scalability
• Act as the single point of accountability for operational outcomes for Gurugram
• Enable real‑time decision‑making and resolution of complex, cross‑functional operational issues

1. Real Estate & Facilities

• Contribute to regional real estate strategy including planning, portfolio optimization, lease negotiations, renewals, consolidations as required
• Oversee facilities operations to deliver safe, reliable, future‑ready, and sustainable workplaces
• Champion ESG, sustainability, and smart‑workplace initiatives

1. Health, Safety & Physical Security

• Govern robust EHS frameworks for Gurugram  
• Lead Gurugram physical security strategy, crisis management, business continuity planning, and incident response
• Partner with global security teams to proactively manage and mitigate regional risks

1. Financial & Commercial Accountability

• Own local budgets with full P&L responsibility
• Lead site level OPEX and CAPEX planning, cost optimization, and gross‑margin improvement initiatives
• Establish and track KPIs, SLAs, and performance dashboards aligned to business outcomes

All you need is...

Candidate Profile

Experience & Qualifications

• 12 - 15 years of managerial experience, preferably in technology or multinational organizations
• Proven experience leading operations in Gurugram within a global operating model
• Strong background in P&L ownership and management of large site
• Leadership experience in fast‑paced, growth‑oriented environments
• University degree in Legal, Finance, Operations, Economics, Engineering, or a related discipline. Electrical Engineering will be preferred.
• MBA strongly preferred / expected for this level

Leadership & Professional Capabilities

• Strategic thinker with a strong business partnership orientation
• Proven builder of high‑performing, engaged, and collaborative leadership teams
• Strong change and transformation leadership capability
• Customer‑centric mindset with a consistent record of delivering measurable business results
• AI, automation, and innovation‑driven outlook

Core Competencies

• Strategic Orientation
• Business Partnership
• Operational Excellence & Efficiency
• Continuous Improvement
• Financial & Commercial Acumen

Measures of Success

• Improved cost efficiency, service quality, and employee experience in Gurugram
• Strong governance with no major compliance, safety, or security incidents
• Visible adoption of AI‑enabled and digitally mature operations

High credibility and trust with senior leadership regionally and globally

Why you will love this job:

• You will be working with different kind of vendor and contractors management,.
• Demonstrates a comprehensive understanding of both Real Estate and Facilities
• You will have ability to optimize building/s efficiency and strive to lower costs.