Freelance Onsite PC Technician (m/w/d) first and second level support

Key Responsibilities:

Level 1 Support:

• End-user support for Office applications, particularly Office 365

• Initial setup and deployment of new computers using internal tool - training will be provided 

• Introduction and onboarding of users to company IT tools

• Printer support and troubleshooting

Level 2 Support:

• Support for network-related topics: firewalls, switches, and connectivity

• Escalation point for more complex technical issues

Tools & Technologies:

• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• Use of company-specific deployment and support tools

Essential experience/skills:

• Fluent in German and English 
• Experienced in both Level 1 and Level 2 IT support

• Location: Munich
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for Germany

All our positions are open to both women and men and are, of course, open to people with disabilities.