Langham Club Supervisor - The Langham, Shanghai, Xintiandi
Job Description
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
In the heart of Shanghai’s vibrant fashion and leisure district, The Langham, Shanghai Xintiandi stands as the flagship of Langham Hotels & Resorts in China.
Steps from Huaihai Road and surrounded by the city’s iconic Shikumen architecture, the hotel offers effortless access to Shanghai’s cultural landmarks, including the Bund. Blending elegant charm with captivating modern luxury, our 28‑floor sanctuary features 357 refined guest rooms and 41 suites. Michelin‑starred T’ang Court, all‑day dining at Cachet, and the signature Langham afternoon tea create unforgettable culinary moments.Guests may unwind at the award‑winning Chuan Spa, swim beneath the glow of our indoor pool, or stay energized at the 24‑hour fitness centre. With two grand ballrooms and six versatile meeting rooms, The Langham, Shanghai Xintiandi is the perfect stage for distinguished events and cherished celebrations.
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/
Responsibilities
The Langham Club Supervisor is responsible for the daily supervision of the Langham Club to ensure hotel guests receive only the finest service and Langham Club experience. The Langham Club Supervisor must also perform the daily duties involving the Front Desk operations i.e. registration, cashiering, check outs and other guest enquires in the Langham Club. This position also is required to deliver concierge style information and service as required and may be required to help support the food and beverage function when necessary. The Langham Club Supervisor must deliver customer service with poise based on the hotels standards and procedures. They must also conduct up selling and cross selling to maximize the hotel revenue and experience and maximize revenue potential.
朗廷会主管的工作职责是负责监督朗廷会的日常营运以确保酒店宾客得到最好的朗廷式的体验。朗廷会主管也必须履行前台营运的工作，例如：登机，结帐，退房和来自朗廷会客人的其他要求。此职务也被要求提供礼宾式的信息服务以及在必要的情况下提供餐饮的服务。朗廷会主管必须在依照酒店标准和程序的基础上为宾客提供真诚的服务。必须销售酒店更好房型和其他酒店产品从而最大化的提供酒店收入和宾客体验以及挖掘酒店潜在收入。
Qualifications
Education 教育学历
• Certificate / Diploma / Bachelor in Hotel Management
酒店管理类证书/学历证明/学士学位证明
Experience 经验
• Three years working experience in the hotel industry
三年相关的酒店工作经验
Job Skill / Knowledge 工作技能 / 知识
• Out-going personality
性格开朗
• Good communication skills
良好的沟通能力
• Office administration experience
办公室行政经验
Computer Knowledge 电脑知识
• Knowledge of MS office software
相关办公自动化知识
• Shiji SEP PMS
酒店Shiji SEP系统
Language Proficiency 语言能力
• Good command of English and Mandarin, other languages would be beneficial.
良好的英语及普通话掌握能力,掌握其他语言者优先考虑.