Collections Specialist

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Summary

The Patient AR Rep is responsible for contacting patients to collect outstanding balances after insurance claims have been processed and payer responsibility has been applied. This role ensures timely resolution of patient accounts, provides clear communication regarding balances owed, and supports the overall revenue cycle by reducing outstanding receivables. 

Key Responsibilities

• Review patient accounts to identify balances due after payer adjudication.
• Place outbound calls to patients to discuss balances and arrange payment.
• Provide clear explanations of patient responsibility, including deductibles, copays, and coinsurance.
• Answer patient questions regarding statements, insurance payments, and account status.
• Document all collection activities in the practice management system.
• Work with patients to establish payment plans when appropriate.
• Escalate unresolved or disputed accounts to the billing/appeals team as needed.
• Take incoming calls from Customer Service to assist patients in understanding balances

•     High school diploma or equivalent required
•     Prior experience in medical billing, collections, or revenue cycle management strongly preferred.
•     Strong communication and customer service skills.
•     Ability to explain complex billing information in a patient-friendly manner.
•     Proficiency with practice management systems and Microsoft Office applications.
•     Detail-oriented with strong organizational skills.
•     Ability to handle sensitive conversations with professionalism and empathy.

Physical Demands and Working Conditions

The following describes the physical demands and work environment characteristics required to perform the essential functions of this position. These requirements are representative of those an employee may encounter while performing the job and are not intended to be an exhaustive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

• Ability to sit at a computer terminal for an extended period. 

• Moderate noise (i.e., phone calls, online meetings, computer audio) 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. 

• Specific vision abilities required by this job include close vision requirements due to computer work. 

• Regular, predictable attendance is required. 

• Must be able to communicate clearly and professionally in both verbal and written formats.

• Must be able to engage in active listening and express ideas effectively in person, by phone, and via virtual meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodation requests must be made in writing by emailing [email protected].