Surgical Scheduling Coordinator

Overview

About Us

With more than 100 clinics in 11 states, Forefront Dermatology is an industry leader in skincare health and wellness.  Due to our expansive growth, we are always seeking individuals who are committed to providing a high-level of patient care to help us push the skincare world forward.  There is an immediate opening for a Clinical Assistant within the St. Louis area clinics.  This is your opportunity to become a part of our team and make a difference!  Please note that this position will be approximately 36-40 hours per week.

 

About the Role

As a part of the Mohs Specialty Team, the Surgical Scheduling Coordinator is responsible for scheduling appointments, addressing phone notes and patient inquiries, and providing pre- and post-operative education to patients pertaining to the Mohs surgical procedures performed in the clinic while promoting a friendly and efficient environment for patients, staff, and dermatologists.

 

Previous dermatology experience is preferred but not required to be successful in this role.  Previous call center and/or triage experience is preferred.

 

Schedule: 40 hours per week

Monday - Friday 745am-5pm

 

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account
• Eligible for competitive PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to supplemental life insurance
• Additional insurance offerings to meet your needs
• 401K with employer match
• Employee discount programs
• And much more!

Responsibilities

• Serves as the primary person responsible to receive triage calls from surgical patients; under the supervision of the physician, assesses patient's need for advice or care and acts to meet that need.
• Under the supervision of physicians, communicates with patients in a thorough, professional and compassionate manner to educate patients on topics related to their dermatological condition.
• Schedules patient appointments following standard procedure and appointment templates.
• ​Document patient's medical record, including medications and allergies, ensuring the medical records is complete and accurate.
• Completes surgical consent, lab orders, and patient forms promptly.
• Performs recording / maintaining patient logs such as biopsy log and laboratory test log.
• Assists patients with EHR patient portal registration.
• Continually learn and be able to explain new and existing dermatological conditions.
• Perform all other job-related duties as assigned.

Qualifications

Education

• Minimum Post High School education in a medical support field: Certified Medical Assistant or Licensed Practical Nurse or scheduling experience preferred.
• Have your MA degree but not yet certified? Not to worry! We’ll help get you there!

 

Knowledge, Skills & Abilities

• 1+ years of recent experience in a medical office in a similar capacity is preferred.
• Must keep current on all state certifications, licenses and/or registrations to continue employment.
• Must be willing to travel to other clinic locations as needed.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• To perform this job successfully, an individual must be able to work independently, possess strong organizational skills, and have the ability to work as a member of a team.  The individual must conduct oneself in a professional manner at all times and maintain confidentiality in all matters.  
  Physical Demands
• Ability to communicate in an active multi-office environment.
• Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, and copier).
• Ability to communicate via telephone.

Forefront will never request personal information, such as your social security number or banking information, via text or email.  In addition, Forefront does not use external messaging applications such as WireApp or Skype to communicate with candidates.  If you receive communication or requests of this nature, delete them.   Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [email protected]  to let us know the nature of your request and your contact information.

Education

• Minimum Post High School education in a medical support field: Certified Medical Assistant or Licensed Practical Nurse or scheduling experience preferred.
• Have your MA degree but not yet certified? Not to worry! We’ll help get you there!

 

Knowledge, Skills & Abilities

• 1+ years of recent experience in a medical office in a similar capacity is preferred.
• Must keep current on all state certifications, licenses and/or registrations to continue employment.
• Must be willing to travel to other clinic locations as needed.
• Proficiency with Microsoft Word, Excel and PowerPoint.
• To perform this job successfully, an individual must be able to work independently, possess strong organizational skills, and have the ability to work as a member of a team.  The individual must conduct oneself in a professional manner at all times and maintain confidentiality in all matters.  
  Physical Demands
• Ability to communicate in an active multi-office environment.
• Ability to efficiently operate all job-related office equipment (telephone, computer, calculator, fax, and copier).
• Ability to communicate via telephone.

• Serves as the primary person responsible to receive triage calls from surgical patients; under the supervision of the physician, assesses patient's need for advice or care and acts to meet that need.
• Under the supervision of physicians, communicates with patients in a thorough, professional and compassionate manner to educate patients on topics related to their dermatological condition.
• Schedules patient appointments following standard procedure and appointment templates.
• ​Document patient's medical record, including medications and allergies, ensuring the medical records is complete and accurate.
• Completes surgical consent, lab orders, and patient forms promptly.
• Performs recording / maintaining patient logs such as biopsy log and laboratory test log.
• Assists patients with EHR patient portal registration.
• Continually learn and be able to explain new and existing dermatological conditions.
• Perform all other job-related duties as assigned.