Application Engineer

About this Position This role focuses on delivering technical solutions and product applications to customers, including recommendations, demonstrations, and troubleshooting. You will work closely with customers, sales, and internal teams to optimize adhesive and electronic assembly processes. The position involves technical visits, laboratory coordination, and documentation using CRM and LIM systems. You will support quality issue resolution, technical training, and knowledge sharing across teams. What you´ll do Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers Consult customers on solutions generating value for their use cases Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system Work with application equipment to provide solutions to enhance customer adhesive related processes Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues. Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS). Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions. Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR). May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers. Responsible for products application / technical training and coaching of field sales forces and customers. Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts.