F&B Supervisor-NonEx

JOB SUMMARY

This position is accountable for directing the work of the Hourly F&B staff in Bourbon and Brew, Serena’s, and the Beverage department at Turfway Park Racing and Gaming. Monitor and ensure excellent service including food & beverage quality, food & beverage presentation and service standards. Ensures cleanliness, safety & compliance throughout the outlets. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Development of the Hourly staff through Mentor meetings and specific training required including certification and compliance.
• Delegates duties and assign responsibilities to staff.
• Constant review of service execution, ticket times and production schedules.
• Completes and processes performance reviews.
• Assist in development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention and termination process.
• Responsible for attending to guest complaints and/or issues resolving matters as expediently as possible.
• Verifies that all sanitation and nutrition practices are maintained.
• Ensures the safety and security of Team Members and guests.
• Ensures product is ordered, stored and inventoried daily.
• Responsible for upholding proper food and beverage preparation and presentation standards – making the necessary corrections.
• Assists with monitoring staffing levels to maintain budgeted levels of employment.
• Control inventory and usage
• Completes and processes performance reviews.
• Meets with departmental directors and managers as necessary.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the F&B operation effectiveness.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high pressure deadlines.
• Creative problem solving and resolution management.
• Sense of urgency to tasks and goals as directed.
• Oral and written communication skills.

EDUCATION AND EXPERIENCE

• Prior experience in food and beverage operations.
• Two years of experience managing personnel.
• Associates degree or above or related field experience preferred.
• Able to obtain a valid Racing License and any applicable health certifications.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.