Director of Housekeeping

Steeped in tradition and infused with timeless Texas charm, The Menger Hotel seamlessly blends historic grandeur with modern comfort. Its beautifully preserved architecture and elegant interiors echo over 160 years of storied heritage. Located just steps from the Alamo, this Historic Hotels of America landmark stands as a true Texas icon.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready EEOC Statement:

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

About the Role:

The Director of Housekeeping is a senior leadership position responsible for overseeing all housekeeping operations within a hospitality or residential facility across the United States. This role ensures the highest standards of cleanliness, safety, and guest satisfaction are consistently met through effective management of staff, resources, and processes. The Director will develop and implement strategic plans to optimize operational efficiency, maintain budgetary controls, and uphold compliance with health and safety regulations. They will lead, mentor, and inspire a diverse team to deliver exceptional service while fostering a positive and productive work environment. Ultimately, the Director of Housekeeping plays a critical role in enhancing the overall guest experience and supporting the organization’s reputation and business goals.

Minimum Qualifications:

• Minimum of 5 years of progressive experience in housekeeping management within the hospitality industry.
• Proven leadership skills with experience managing large teams and multiple locations.
• Strong knowledge of cleaning techniques, safety standards, and regulatory compliance.
• Excellent communication, organizational, and problem-solving abilities.

Preferred Qualifications:

• Experience with budgeting, financial management, and cost control in a housekeeping context.
• Familiarity with property management systems and housekeeping software.
• Demonstrated success in implementing sustainability and green cleaning initiatives.
• Multilingual abilities to effectively communicate with diverse staff and guests.

Responsibilities:

• Lead and manage the entire housekeeping department, including recruitment, training, scheduling, and performance evaluation of staff.
• Develop and enforce housekeeping policies, procedures, and standards to ensure consistent quality and compliance with health and safety regulations.
• Oversee inventory management and procurement of cleaning supplies, equipment, and uniforms to maintain operational efficiency and budget adherence.
• Collaborate with other department heads to coordinate activities and support overall facility operations and guest services.
• Monitor and analyze departmental performance metrics, prepare reports, and implement continuous improvement initiatives to enhance service delivery.

Skills:

The Director of Housekeeping utilizes leadership and interpersonal skills daily to motivate and guide a diverse team toward achieving operational excellence. Strong organizational and analytical skills are essential for managing schedules, budgets, and performance metrics to ensure efficient department functioning. Communication skills are critical for collaborating with other departments, resolving guest concerns, and delivering clear instructions to staff. Knowledge of industry standards and safety regulations is applied continuously to maintain compliance and uphold quality. Additionally, proficiency with technology and software tools supports streamlined operations and data-driven decision-making.