Case Worker

Case Worker 

The Beacon, Homelessness Services WA  

Permanent Full-time  

Monday to Friday, 8:00am to 4:06pm  

SCHADS Level 5  

Why this role matters 

When someone arrives at The Beacon, they often carry the weight of crisis, exhaustion and uncertainty. This role gives you the chance to be the steady, compassionate presence who helps them feel safe enough to breathe again. As a Case Worker, you walk beside people who are rebuilding their lives from incredibly difficult circumstances. You offer dignity, hope and practical support at a time when it matters most. Your work can change the direction of someone’s future and help them rediscover their own strength. 

About the role 

This Case Worker position provides person centred and strengths-based case management to individuals and couples experiencing homelessness throughout their stay at The Beacon. You will work with people facing complex challenges including chronic homelessness, trauma, family breakdown and parenting pressures. You will help clients develop self-focused case plans that support safety, stability and long-term wellbeing. 

You will collaborate closely with case managers, support workers and external services to ensure clients receive holistic and integrated support. Every interaction is an opportunity to empower someone and help them move toward a safer and more secure future. 

This is a permanent full-time role working Monday to Friday from 8:00am to 4:06pm. Pay is in accordance with SCHADS Level 5 and reports to Team Leader Client Services. 

How you will make an impact 

• Build warm and trusting relationships that encourage self determination 

• Provide case management in line with TSA models and standards of practice 

• Complete ongoing assessments of client needs, risks and circumstances 

• Develop collaborative case plans that reflect each client’s goals and strengths 

• Support clients to access services, community supports and advocacy pathways 

• Monitor, review and adjust case plans to ensure they remain effective 

• Identify service gaps and contribute ideas for improvement 

• Participate in client events and activities that support engagement and wellbeing 

• Maintain accurate and respectful client records using TSA systems 

• Adhere to WHS and TSA policies and procedures 

What you will bring 

• A Cert IV minimum, Diploma level qualification desirable in Community Services, Mental Health or a related field 

• Experience supporting people experiencing homelessness or crisis 

• A calm and grounded presence in challenging or emotionally charged situations 

• Strong communication skills and confidence advocating for clients 

• A collaborative and team focused approach 

• Understanding of homelessness, its causes, impacts and systemic influences 

• Ability to develop, implement and review client led case plans 

• Knowledge of risk assessment, harm reduction and safety planning 

• Current WA employee Working with Children’s Check 

• Current WA Driver’s Licence 

• Current First Aid Certificate with CPR 

What we offer 

• Salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free 

• Employee Assistance Program with confidential counselling 

• Financial, retail and lifestyle discounts 

• Generous paid parental leave for primary carers 

• Purchased leave options up to eight weeks 

• Discounted health and fitness programs through Fitness Passport 

• Up to five days paid leave each year to support a Salvation Army program or activity 

• A supportive and inclusive culture with passionate and dedicated team members 

How to apply 

If you find purpose in walking alongside people during their most vulnerable moments and supporting them as they move toward safety, stability and independence, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role.