Job Description
Join Us in Shaping the Future of Health Care
At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
What’s in it for you:
Growth opportunities to uplevel your career
A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
Competitive compensation and comprehensive benefits focused on well-being
An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity
The Behavioral Health Intake Associate is someone who is detail-oriented and with a passion for delivering exceptional service and operational accuracy. This individual plays a key role in supporting members accessing behavioral health services and is the first point of contact for incoming service requests. This individual will review and interpret authorization requirements using MVP contracts internal policies and procedures and will ensure timely and accurate case creation, assignment, and communication.
Qualifications you’ll bring:
- High school diploma or equivalent required
- 1–2 years of clerical experience in a fast-paced, professional office environment
- 1–2 years of experience in a clinical setting with direct interaction with healthcare providers
- 1–2 years of customer service experience
- Basic proficiency in Microsoft Outlook and Word
- Intermediate computer proficiency, including data entry and keyboarding skills
- Ability to perform repetitive tasks with accuracy and efficiency
- Strong ability to work independently while managing and prioritizing multiple responsibilities
- Highly organized with excellent time management skills
- Strong verbal and written communication skills
- Demonstrated ability to handle confidential information with discretion, including knowledge of HIPAA regulations
- Ability to think logically and contribute to process improvements and efficiency
Your key responsibilities:
- Handle service requests and correspondence from providers, facilities, members, or their representatives via phone, fax, e-mail, and postal mail.
- Review and interpret authorization requirements based on MVP contracts, riders, resources, policies, and procedures
- Create and assign cases for service requests requiring notification or authorization
- Make outgoing faxes, e-mails, and/or phone calls to providers with determinations or requests for additional information
- Strictly maintain the confidentiality of our members and provider information.
Where you’ll be:
Location: Hybrid
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected].