Mexico Sales Support Specialist

LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.

The Sales Support Specialist at Bison in Mexico is to provide comprehensive support to the sales team in achieving their goals and objectives. This role is crucial in ensuring smooth operations and effective communication between the sales team, customers, and internal departments. The Sales Support Specialist acts as a liaison, handling administrative tasks, coordinating sales activities, and providing assistance throughout the sales process.

Specific Responsibilities include:

• Administrative Support: Assisting with the preparation of sales proposals, contracts, and presentations. Managing sales documentation, including maintaining accurate records and databases.
• Customer Service: Providing exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.
• Sales Coordination: Coordinating sales meetings, appointments, and travel arrangements for the sales team. Facilitating communication between sales representatives and clients to ensure smooth interactions and timely follow-ups.
• Order Processing: Managing the order processing workflow, including order entry, tracking, and fulfillment. Collaborating with internal departments such as logistics and operations to ensure timely delivery of products and services.
• Market Research: Conducting market research and analysis to identify potential leads, market trends, and competitive intelligence. Providing valuable insights to the sales team to support strategic decision-making.
• Sales Reporting: Compiling sales reports and metrics to track performance, analyze sales data, and identify areas for improvement. Generating regular sales reports for management review.
• Training and Support: Providing training and support to sales team members on sales tools, systems, and processes. Assisting in the onboarding of new sales representatives and ensuring they have the necessary resources to succeed.

Our Ideal Candidate will possess:

• Bilingual or fluent in Spanish and English, with excellent verbal and written communication skills.
• Previous experience in sales support, customer service, inside sales, or transportation/logistics.
• Knowledge of cross-border logistics, customs procedures, and documentation.
• Strong organizational, administrative, and time-management skills with the ability to manage multiple priorities effectively.
• Experience working with CRM systems and Microsoft Office applications, including Excel and PowerPoint.
• Proficiency in relevant software and tools for route planning and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Strong interpersonal, problem-solving, and decision-making skills.
• A customer-first mindset with exceptional attention to detail and a commitment to delivering high-quality service.

Application must include a resume written in English.

Why Bison:                    
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:                    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.