Order Management Rep - Backoffice

Remote Status: On-Site Job Id:  6283-8048 # of Openings:  2

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• Intermediate English Level (B2)
• Excellent verbal and written communication skills
• Organized with strong attention to detais
• Ability to make decisions and exercise judgment
• Ability to work in a team environment
• Ability to handle multiple tasks

• Create and maintain account information
• Enter, correct, and process orders
• Enter Bridge Orders in the Oracle system
• Evaluate error messages and take corrective action
• Maintain necessary data documentation
• Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
• Accurately enter all Service Orders/Bridge Orders into the ERP system
• Review order documentation for clarity, completeness, and consistency with established part records     
• Review customer order product revision levels and initiate Change Orders
• Prepare documents to communicate customer order needs
• Modify existing orders as per customer requests and coordinate with production centers to assess schedule changes.
• Update internal documents to reflect required changes and communicate them to the production team
• Manage email and phone communications effectively

• Communicate openly with team members, provide feedback, and instill cooperation and trust
• Participate in the team’s sense of vision, mission, and common purpose
• Demonstrate a commitment to the team’s roles, tasks, and responsibilities and leverage the skills, talents, and creativity of all team members
• Contribute to the team’s goal of continuous improvement, anticipating and adapting to change
• Provide recommendations for process improvement