Support Specialist - Lancaster

The Support Specialist is responsible for initiating the admission process to the Agency’s community programs and ensures the integrity of the client records. The position requires performing computer data entry into the various web-based systems utilized by the Agency and opening, monitoring, discharging, and storing necessary supporting documentation. The Support Specialist reports directly to the Support Specialist Supervisor.

DUTIES:
1. HIPAA COMPLIANCE: Maintains confidentiality regarding information about clients,
families, and operations of the Agency.
2. PROGRAM ADMISSION: Is responsible for following up and processing referrals,
verifying initial Medi-Cal eligibility, preparing documentation needed for admitting
clients to various community programs, and entering all necessary information needed
to open client in EHR.
3. RECORD MAINTENANCE: Ensures the integrity of the client records through accurate
data entry, uploading, storing, and managing client information based on program
services and specific case distinctions. Accurately enters and completes IBHIS funding
source, Outcome Measures, and other data entry required for Masada clients on an as
needed basis. Ensures client records comply with contract and Agency requirements.
Monitors the accuracy of the client record information, runs necessary reports to locate
possible discrepancies and needed documents, updates records where needed and
requests information/documentation from the psychiatrist/s to reconcile discrepancies.
Reports findings to supervisor.
4. DATA ANALYSIS: Analyzes data and prepares reports.
5. TRANSFER AND COORDINATION OF SERVICES: Assists with inter- and intra-agency
transfer and coordination of services including obtaining and storing case
documentation.
6. DASHBOARD/TICKLERS MAINTENANCE: Updates and monitors electronic dashboard
“program tickler” for assigned programs. Keeps track of timelines for completion of
required documentation and sends reminders and follow-ups as appropriate.
7. COLLABORATION: Interfaces professionally with intra- and inter-agency Administrative
staff, Clinical staff, Co-workers, Clients, and Community Partners.
8. RESPECT: Demonstrates respect for the intrinsic value of each person, their individual
differences and culture.
9. MEETINGS/TRAININGS: Attends and actively participates in all Support Specialist
trainings and team meetings.
10. RECEPTION AND PHONE COVERAGE: Covers agency office phone (landline) and
reception area. Is responsible for being the first point of contact for anyone entering the
offices. Assists and provides necessary information regarding agency services and
redirects calls to appropriate personnel.
11. MANAGING OFFICE SUPPLIES: Maintains and restocks supplies as needed.
12. OTHER: Assists other departments/programs when needed and performs other duties
as assigned by supervisor.

1. High School Diploma preferred.  
2. Excellent computer abilities. Proficient in Word, Excel, and other web based programs.  
3. Strong communication and telephone skills. 
4. Valid California Driver’s License, good driving record, and must be able to drive to fulfill the duties of the position.