Medical Records Associate - Full time, daytime

POSITION SUMMARY: Maintaining patient files. Responding to requests for medical records and processing letters and reports. Retrieving information from filing system when requested.   Schedule: Monday to Friday 8:00 - 5:00 Location: Charlotte, NC   Essential Duties and Responsibilities:     Respond to emails/phone messages from providers and patients Review of medical records to ensure that they are accurate, clinically pertinent, complete, and readily available for continuing patient care.  Process incoming requests from patients and outside facilities for medical records Communicate with site leaders, providers, patients, and techs on various Medical Records issues Follow the standards and policies for the medical record and the medical record services of the health care facility Determine the format of the medical record at patients request. Personnel at this level have the foundational level of understanding to troubleshoot complex issues and escalate them to the proper person for resolution Fax and mail reports. Maintain all imaging scheduling records and be able to verify HIPPA information for all patients Ensure any release of information is HIPPA compliant Request reports/ images for current patients for continual care Qualifications: High School Education    Prefer 1-3 years of healthcare experience Medical records experience a plus Windows and Outlook experience Strong oral and written communications skills Ability to multitask Strong customer service skills both internal and external Ability to multitask and work independently without direct supervision Ability to demonstrate strength in problem solving Ability to handle confidential information Ability to withstand long periods of sitting and repetitive handwork Excellent organizational and computer skills Physical Requirements & Work Environment: Primarily sitting Be able to lift up to 25lbs.