Service & Project Coordinator – Fire Alarm Division

Position Summary

We are seeking a highly organized and customer-focused Service & Project Coordinator to support our Fire Alarm Division. This position serves as a critical link between customers, technicians, project managers, contractors, and regulatory agencies to ensure the successful execution of service operations and fire alarm installation projects.

The ideal candidate will excel in scheduling, project coordination, customer communication, and administrative support while maintaining compliance with industry regulations and company standards.

Essential Duties and Responsibilities

• Answer and respond to incoming customer calls, emails, and service requests in a professional and timely manner.
• Schedule and coordinate service visits, inspections, and installation appointments with customers and field personnel.
• Serve as a backup to the Systems Service Scheduler by assisting with technician scheduling, dispatching, and service coordination as needed.
• Coordinate fire alarm installation projects with customers, contractors, Authorities Having Jurisdiction (AHJs), and other stakeholders to ensure project requirements and timelines are met.
• Track and monitor job progress, maintain accurate project records, and provide status updates to customers and management.
• Prepare, submit, and monitor permit applications and municipal registrations required for project execution.
• Communicate with city agencies, permitting departments, and regulatory authorities regarding project approvals and compliance requirements.
• Manage project documentation, including permits, inspection reports, work orders, customer records, and related project files.
• Assist in resolving scheduling conflicts, customer concerns, and project-related issues.
• Ensure all activities comply with company policies, industry standards, and applicable codes and regulations.
• Support technicians and project managers by coordinating resources and facilitating efficient workflow.

Qualifications

Required

• High school diploma or equivalent.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and computer-based scheduling systems.
• Ability to work effectively with customers, contractors, municipal agencies, and internal teams.

Preferred

• Experience in service coordination, project administration, construction, fire alarm systems, security systems, or a related industry.
• Experience with scheduling, dispatching, or project coordination.
• Knowledge of permitting processes, municipal registrations, and fire alarm industry regulations.
• Experience using project management or service management software.

Key Competencies

• Customer Service Excellence
• Project Coordination
• Scheduling and Dispatch Support
• Regulatory Compliance
• Attention to Detail
• Problem Solving
• Communication and Interpersonal Skills
• Documentation and Record Management
• Time Management and Organization

Why Join Our Team?

This role offers an opportunity to play a vital part in supporting life safety systems that protect people and property. You will work closely with experienced professionals while contributing to efficient service operations, successful project execution, and outstanding customer satisfaction.

If you are detail-oriented, organized, and enjoy coordinating multiple moving parts to achieve successful outcomes, we encourage you to apply.