Front End Manager

Front End Manager
Job Description 
Reports To: Store Director 
Position Type: Hourly, bonus eligible 
Location: Retail Stores 
Department: Front End 
Date: May 2023 

About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the 
different strengths and perspectives of each associate are both recognized and valued. Bring your energy and 
unique perspective to the Intermountain Division and you will have the opportunity to grow with us 
professionally and personally. You will be part of a team that genuinely cares about helping you succeed. You 
will work alongside talented colleagues, many of whom build long careers while progressing through multiple 
roles and making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The 
organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 
employees across 34 states and the District of Columbia. The company is publicly traded with supermarkets 
across the country that includes: Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, 
Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos. 

PURPOSE: 
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the 
spirit of customer first, second to none. Manages and schedules duties of Front-End Clerks, Courtesy Clerks, 
Customer Service Clerks, Head Clerks, Bookkeepers and all other Front-End Management. Oversees the 
completion of daily cash, balancing, reconciliation, and payroll reports, while supporting store sales and overall 
operating plan 

DUTIES AND RESPONSIBILITIES: 
• Champions Company and Division customer service programs to meet or exceed Division customer 
service goals. Handles customer relations in a positive manner, including effective resolution of customer 
complaints. Promotes Company’s philosophy of personalized service. 
• Provides fast, friendly, courteous, and excellent customer services, handles customer relations, performs 
checking duties and supervisor functions on cash registers when necessary, and engages in suggestive 
selling and other sales techniques. Serve as overflow cashier as necessary. 
Duties and responsibilities (continued) 
• Directs and supervises front end activities including: monitoring customer traffic and service level, 
coordinates and implements front end and service programs, ensures cleanliness, safety and appearance 
of Front-End physical area, and monitors inventories and ordering Front End supplies and merchandise. 
Ensures front end is operational and that it projects a positive image. 
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, 
cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling 
procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, 
scan pricing errors and system failures and other emergencies. 
• Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, 
front end and courtesy clerks and monitors their compliance. Supervises employees assigned, makes 
recommendations for employment status changes and discipline to Store Director. 
• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies. 
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee 
safety. 
• Enforces dress and grooming standards for all employees. 
• Responsible for compliance with company policies, procedures, and applications in the Front End. 
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and 
integrity. 
• Other necessary and required duties as directed or required. 

PHYSICAL AND GENERAL REQUIREMENTS: 
• Strong communication, leadership, team building and interpersonal skills and the ability to maintain 
composure under pressure. 
• Ability to deal with the public and project a positive image. 
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs. 
• Ability to stand or walk for long periods of time. Ability to move quickly. 
• Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public 
announcement equipment, scanners, and cash registers. 
• Knowledge of interviewing techniques, basic employment law, computer software and the analytical 
ability to handle administrative details such as planning and scheduling. 
• Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make 
hiring decisions. 
• A good understanding of Company practices and in-depth understanding of Front-End policies and 
procedures, and the ability to judge and react to business activity. 
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of 
product variety and perishability, safety and sanitation procedures, and department policies and 
procedures. 
• Ability to present a positive image to the public. 

PHYSICAL AND GENERAL REQUIREMENTS (continued): 
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job 
duties. 
• Knowledge of basic mathematics and weights and measures 

WORK ENVIRONMENT: 
Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor 
environments with varying temperatures. 

SAFETY-SENSITIVE POSITION: 
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing 
the task or others. 

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US 
Albertsons Safeway has always been a people business, and thoughtful people practices remain a core element 
of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional 
shopping experience, we provide world-class customer service each and every day. 
We provide a variety of benefits including: 
• Great pay 
• Flexible schedule 
• Training 
• Opportunities for career development 
• Health and welfare benefits for eligible employees 
• Leisure time activity discounts 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being 
performed by employees assigned to this job classification. They are not intended to be construed as an 
exhaustive list of all responsibilities and skills required of personnel so classified. 
** The Company is an equal opportunity employer and is committed to compliance with its obligations under 
all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, 
it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the 
disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, 
interactive process to identify reasonable accommodations that can be made without imposing an undue 
hardship.