Sr. Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in the United States.

This role is focused on driving long-term customer value, retention, and growth across a complex portfolio of accounts within the veterinary services ecosystem. You will act as a trusted strategic advisor to customers, building deep, multi-threaded relationships across multiple stakeholders within each organization. The position requires a strong blend of data-driven decision-making, relationship management, and proactive account ownership in a fast-paced SaaS environment. You will leverage customer health signals and product insights to identify churn risks, uncover expansion opportunities, and guide customers toward measurable success. This is a highly autonomous role where you will independently manage a book of business while collaborating cross-functionally to resolve escalations and optimize outcomes. You will also play a key role in shaping best practices and supporting the development of the broader Customer Success team. The environment values ownership, strategic thinking, and the ability to turn insights into action that drives real business impact.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in the United States.

This role is focused on driving long-term customer value, retention, and growth across a complex portfolio of accounts within the veterinary services ecosystem. You will act as a trusted strategic advisor to customers, building deep, multi-threaded relationships across multiple stakeholders within each organization. The position requires a strong blend of data-driven decision-making, relationship management, and proactive account ownership in a fast-paced SaaS environment. You will leverage customer health signals and product insights to identify churn risks, uncover expansion opportunities, and guide customers toward measurable success. This is a highly autonomous role where you will independently manage a book of business while collaborating cross-functionally to resolve escalations and optimize outcomes. You will also play a key role in shaping best practices and supporting the development of the broader Customer Success team. The environment values ownership, strategic thinking, and the ability to turn insights into action that drives real business impact.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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