Job Description
The Consumer Benefit Specialist assists all appropriate LifePath Systems Behavioral Healthcare individuals with the opportunity for accessing both state and federal benefits that include SSI, SSDI, MSP, MEDICAID, MEDICARE, SNAP benefits, and CHIP. This service includes screening, interviewing, completing all forms, and serving as the third party representative when accessing SSA/DDS/HHSC.
Additionally:
- Obtains necessary information and documentation for completion of the initial screening process.
- Acts as a resource for benefits information to staff and individuals.
- Provides coordination and consultation for individuals throughout application and appeals process.
- Follows-Up on all individuals referred to the Consumer Benefits Program.
- Documents all services with individuals in the Electronic Health Record.
- Documentation of direct service time/productivity.
Additional duties may be assigned.
Education, Training and Experience (including licensure and certification)
Minimum Qualifications:
• High school diploma.
• Experience working with persons with disabilities.
• Strong computer and communication skills.
• Must have a valid Texas Driver's License.
Preferred Qualifications:
• Experience with Social Security Disability programs, Medicaid and Medicare.
Knowledge, Skills and Abilities
• Knowledge of the social services system and the ability to connect individuals with appropriate benefits for
services.
• Ability to respond to individuals with patience, empathy, and understanding.
• Excellent verbal and written communication skills.
• Skill in the operation of computers and applicable computer software.
• Ability to organize one’s time and prioritize responsibilities.
• Ability to work with a multi-disciplinary team.
• Bilingual (English/Spanish) is preferred.