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Job Description
This employee performs virtual equipment education and coaching in a timely and professional manner.
- Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices
- provide technical assistance with equipment
JOB FUNCTIONS
- Participates in the training of all RTs/SETs
- Provides coaching/clinical outreach to patients via dialer as assigned
- Identifies escalations of care and makes recommendations as needed
- Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
- Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
- Ensures continuity of care by ensuring open communication with internal and external team members
- Provides customer follow up as required
- Reviews clinical testing/results to ensure appropriate standard of care of PAP device