JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Front Office Executive serves as the first point of contact for visitors, employees, and clients at our managed facility. This role is responsible for delivering exceptional reception services, managing front desk operations, and ensuring a professional, welcoming environment that reflects JLL's commitment to service excellence.

Key Responsibilities

Reception and Visitor Management

Greet and assist all visitors, clients, and employees with professionalism and courtesy. Manage visitor registration, issue visitor badges, and maintain accurate visitor logs in compliance with security protocols. Coordinate with relevant departments to announce visitor arrivals and ensure smooth entry processes. Monitor reception area to maintain a clean, organized, and welcoming environment at all times.

Communication and Coordination

Handle incoming calls professionally, directing inquiries to appropriate departments or personnel. Manage email correspondence and respond to routine queries promptly. Coordinate meeting room bookings and ensure conference facilities are prepared according to requirements. Communicate important announcements and updates to building occupants as directed.

Administrative Support

Maintain front desk supplies inventory and coordinate replenishment as needed. Process incoming and outgoing mail, couriers, and deliveries efficiently. Maintain and update contact directories, emergency contact lists, and building information. Prepare daily visitor reports and other administrative documentation as required. Support facility management team with administrative tasks including filing, data entry, and document preparation.

Security and Compliance

Enforce building access control procedures and security protocols. Monitor CCTV systems and report any security concerns immediately to appropriate personnel. Maintain confidentiality of sensitive information and handle all data in accordance with privacy policies. Ensure compliance with health, safety, and emergency procedures. Participate in emergency drills and understand evacuation protocols.

Client Service

Address routine tenant and visitor inquiries regarding building facilities and services. Log service requests and maintenance issues in facility management systems. Coordinate with building management and maintenance teams to resolve issues promptly. Contribute to maintaining high client satisfaction scores through excellent service delivery.

Qualifications and Requirements

Education: Bachelor's degree or diploma in any discipline preferred. High school diploma with relevant experience will be considered.

Experience: Minimum 1-2 years in front office, reception, or customer service role, preferably in corporate environment or commercial real estate. Experience with visitor management systems and facility management software is advantageous.

Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with visitor management systems, building access control systems, and basic office equipment. Comfortable learning new software and technology platforms.

Core Competencies: Excellent verbal and written communication skills. Strong interpersonal skills with ability to interact professionally with diverse stakeholders. Professional appearance and demeanor. Exceptional organizational skills and attention to detail. Ability to multitask and prioritize in fast-paced environment. Problem-solving mindset with customer service orientation. Discretion and ability to handle confidential information appropriately.

Working Conditions

Standard office environment based at client facility. May require standing for extended periods at reception desk. Shift work may be required depending on facility operating hours. Occasional flexibility needed to cover for colleagues during leave periods.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.