Job Description

To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently and within agreed timelines
• Improve customer retention and alignment by proactively managing and engaging the misaligned attrition base, resolving concerns and improving customer retention outcomes
• Provide efficient and effective administrative support to ensure accuracy within the functional area
• Comply with governance in terms of legislative and audit requirements
• Maintain effective electronic tracking and monitoring of activities and timelines to support administrative and process efficiency
• Provide timeous and accurate management information to support improved business decision-making
• Maintain high performance standards through consistent delivery against defined KPIs and service levels
• Manage own development to increase competencies and continue with all compliance training requirements

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

10/06/26