Lead, Customer Support Transformation

The Customer Support Transformation & Business Management (TBM) Lead is a highly strategic individual contributor role responsible for driving critical transformation initiatives and operational excellence across the global Support organization.   This role operates horizontally across Support, partnering with leaders and teams to solve complex, cross-functional challenges, scale operations, and drive enterprise-wide consistency. The TBM Lead acts as both a strategic thought partner and hands-on executor, helping shape and deliver initiatives that improve customer experience, agent effectiveness, and overall operational...