Insights Analyst, Research Analytics

Job Title:

Insights Analyst, Research Analytics

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Insights Analyst supports the Concentrix VOC Analytics team in delivering actionable, data‑driven insights that help businesses make informed decisions across the customer lifecycle. Leveraging multiple research methodologies and advanced analytics, the role focuses on capturing and analyzing the voice of the customer for leading brands across diverse industries. Working in a collaborative, fast‑paced environment, the Insights Analyst contributes to end‑to‑end client projects while building expertise in client engagement, data visualization, analytics, and customer experience design.

Insights Analyst, Research Analytics

The Concentrix VOC Analytics team specializes in providing businesses with critical answers to guide their path. Using a variety of data collection methodologies underpinned by the latest data science, our team captures the voice of the customer across the lifecycle. 

In joining the team, you will have the unique opportunity to work on voice of the customer and market research for leading companies across a number of industries. Working in a team environment, you will participate in fast-paced projects and build expertise in client management skills, data visualization and analytics, and customer experience design.

Principal Duties and Responsibilities:

Reporting

• Provide inputs to survey questionnaires as well as design and recommend appropriate deliverables for research programs
• Put together a report from scratch, mostly based on voice of the customer data
• Tell a cohesive story that answers business questions, including providing clear, concise, and actionable recommendations

Presenting

• Effectively communicate technical data science and analysis in a way that business owners understand
• Lead client discussions and presentation of results

Internal and External Client Management

• Function independently with minimal supervision of assigned tasks prior to completion
• Uncover and understand clients’ customer experience objectives, project requirements, and program opportunities  

Candidate Profile:

• Proficient in Microsoft Office
• Experience in quantitative analysis within industry (market research/voice of the customer experience)
• Knowledge of survey design and analysis
• Data visualization experience is an advantage
• Ability to integrate data from various sources into a cohesive analysis   
• Strong communication skills, both written and verbal; ability to communicate with all levels of management in a way that inspires trust and confidence
• Ability to develop good working relationships with various stakeholders, both internal and external

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time