Job Description
About Natilik
Our mission is two-fold: growing a brand that is seen as the industry’s “Confident Guide” and building a business with a balanced purpose. We want to be a “Confident Guide”, sat between the vendors, who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer solutions, services, platforms, applications and expertise to help. We might help our clients in a simple way, such as supplying them with the ‘equipment’ they know they already need. Alternatively, they might want to partner with us and allow us to fill holes in their understanding. Or they might want us to take care of everything, helping to agree on the destination and guiding them every step of the way. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients can rely on. We also want to continue to build a business that we can all be proud of, with a focus on five stakeholders: clients, people, partners, communities and shareholders.
To ensure we live up to our mission and purpose we focus on five fundamental principles that have driven our award-winning success to date, namely:
Caring deeply about our people
Caring deeply about our clients
Developing differentiated and valuable product, service and solution offerings
Driving operational success through our processes, systems and methodologies and a mindset of continual improvement
Continuing to grow organically and profitably
At Natilik we care about everyone as an individual, as a human being, not just as an employee and try and treat people as such. An organisation that can align the performance, goals, beliefs and values of its people to the business goals, beliefs and values of the company can achieve amazing things! We want everyone to fulfil their potential. We want people to be able to grow and develop throughout their career and enjoy a wide range of opportunities. We believe that we can always learn new things, develop and grow as individuals and as teams. We support a working environment which encourages positive change and embracing new challenges. Not only does this ensure our clients receive the best delivery and service but importantly we know this is key to our people’s satisfaction at Natilik.
The Role
The Apprentice Renewals Manager is responsible for the management of the entire renewal process. This includes bringing together internal virtual teams, working with clients directly, managing internal systems to ensure data accuracy, working with vendors and partners, quote and proposal creation and negotiation and all other activities. Apprentice Renewals Managers are accountable for renewals being processed in an efficient and timely manner. They also have a shared responsibility with Account Managers for bringing renewals in on time, on target and with upsell where possible. We're looking for someone with great attention to detail, the ability to remain organised in a fast-paced environment, and a positive approach to providing support. A good level of numeracy and computer skills are also essential for this role. During this role, you will have the opportunity to complete a Level 3 Business Administration Apprenticeship, supporting you in building valuable and essential skills to kick start your career.
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Main duties, tasks and responsibilities…
Managing the renewal process: responsible for managing the entire renewal process from start to finish. They ensure that contracts are renewed on time and that clients are satisfied with the process.
Responsible for articulating clearly & listening clearly whilst running the renewal kick off meeting internally – ownership of note taking & actions aligning.
Work with the virtual team to create proposals and pricing options. Negotiates pricing with partners to ensure that the best possible pricing is obtained for the client.
Responsible for forecasting renewal rates and revenue for the business. They use data analysis and client insights to predict renewal rates and help the business plan for future growth.
Manages the renewal pipeline to ensure that contracts are renewed on time. They work with the virtual team to identify potential issues and address them proactively.
Provides regular reports to the management team on renewal rates, revenue, and client feedback. Use these reports to identify areas for improvement and develop strategies to increase client retention.
Responsible for building relationships with key client stakeholders responsible for renewals - provide client support by answering their questions, addressing their concerns, and providing assistance with their renewal process.
Maintain accurate records in our systems
Analyses data related to renewal rates, client feedback, and revenue forecasts - use this information to help identify areas for improvement and develop strategies to increase client retention.
You will work with cross-functional teams, such as sales, design and client success, to coordinate efforts related to client renewals.
You will assist the Account Manager/SDM in building and maintaining strong relationships with clients. This may involve participating in client meetings or calls and providing exceptional client service.
The Apprenticeship
This person will work towards achieving a Level 3 Apprenticeship in Business Administration
18 months on the job learning, followed by a 3 month EPA period
Assessment during the Apprenticeship will consist of 50% project based and 50% professional discussion
Entry requirements include GCSE English (grade 9-4 (A*-C)) & Maths (grade 9-4 (A*-C))