Telecom Account Manager

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about?

The Telecom Account Manager is the core operational role in Infobip’s Telecom Account Management function. This role ensures the smooth, day-to-day management of telecom operator relationships - owning the end-to-end operational lifecycle from service setup and sender registration through invoicing, dispute resolution, and performance monitoring. The Telecom Account Manager collaborates directly with OP and Cross Functional Teams to maintain service continuity, resolve issues proactively, and enable commercial expansion across Infobip’s portfolio.

What will you be doing at Infobip?

• Develop and maintain strong, trusted relationships with key telecoms.
• Participate in commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
• Collaborate cross-functionally with teams across various pillars to coordinate service delivery and meet telecom expectations.
• Serve as the primary point of contact for all telecom account matters, managing communications, escalations, and service updates.
• Prepare and present Quarterly Business Reviews, showcasing value delivered and identifying growth opportunities.
• Analyze usage and performance data to propose optimization strategies and support business development.
• Proactively identify risks and escalation points, ensuring timely resolution and telecom satisfaction.
• Manage billing inquiries and disputes, coordinating internally to address and resolve issues efficiently.
• Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
• Monitor industry trends and market pricing in coordination with Business Analysts.
• Support internal teams, including sales, marketing, and technical support.

More About You

• Fluent in English, with additional language skills considered a strong advantage, particularly Spanish or German.
• Bachelor or Masters degree in Business, Management or related fields.
• Proven experience in account management, sales, or a commercial role within the telecom or technology sector.
• Strong negotiation and relationship management skills with a commercial mindset.
• Proficient in MS Office, with strong skills in Excel for data analysis and reporting.
• Excellent communication and interpersonal abilities, both written and verbal.
• Analytical thinker with the ability to interpret data to inform business decisions.
• Self-motivated and able to work independently, while collaborating effectively across teams.

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-MG2