Responsibilities

Cybersecurity Operations

• Monitor security tooling and dashboards; perform first-level triage of alerts generated by the SIEM, EDR, and email security platforms under the direction of senior analysts, following defined runbooks and escalating questions or complex events as appropriate.

• Investigate end-user-reported phishing emails with guidance from senior analysts; analyze email headers, URLs, and attachments using sandboxing and threat intelligence tools; document findings and escalate confirmed or suspected threats per incident response procedures.

• Participate in security incident response activities as a supporting contributor; execute assigned containment and remediation tasks under direction; assist with post-incident documentation including timelines and actions taken.

• Support vulnerability management operations, including reviewing and triaging scan results from Rapid7 InsightVM by severity and coordinating remediation tracking with IT asset owners under the direction of senior team members.

• Assist with Identity and Access Management (IAM) operations, including access reviews, identity lifecycle tasks (joiner/mover/leaver workflows), and identity governance activities in coordination with the IAM team.

• Monitor threat intelligence feeds and security advisories; summarize relevant emerging threats and indicators of compromise for team review, escalating high-priority advisories to senior analysts.

• Assist with the maintenance and accuracy of security documentation, standard operating procedures, and knowledge base articles under the guidance of senior team members.

• Collaborate actively with senior analysts and team members; ask clarifying questions, seek feedback, and apply guidance to build operational proficiency over time.

Onsite Deskside Support

• Provide onsite physical support for helpdesk escalations that cannot be performed remotely, including hardware troubleshooting for monitors, peripherals, and workstations that require hands-on diagnosis.

• Support new hire and employee desk setups, including workstation imaging, peripheral connection and configuration, and confirmation that systems are ready for use.

• Coordinate and assist with the physical shipping, receiving, and inventory tracking of IT equipment including laptops, monitors, peripherals, and accessories.

• Perform basic cable management and physical workspace organization as part of desk build and refresh activities.

• Serve as the onsite point of contact for helpdesk tickets flagged as requiring physical presence; document actions taken and close or escalate tickets appropriately upon resolution.
• Additional duties as assigned.

Position Requirements

Knowledge, Skills, and Abilities

• Foundational-to-developing understanding of core security concepts, including network security fundamentals, common attack techniques and threat vectors, the CIA triad, and security monitoring principles.

• Basic familiarity with one or more of the following technology domains: Active Directory/Microsoft Entra ID, SIEM platforms (Splunk, Microsoft Sentinel), endpoint detection and response (EDR) tools, email security platforms, vulnerability management tools (e.g., Rapid7 InsightVM), or public cloud environments (Azure, AWS). Hands-on exposure through academic, lab, or internship settings is acceptable.

• Ability to follow structured security operational procedures and playbooks; recognizes when events or situations exceed defined scope and escalates proactively rather than self-authoring a response.

• Basic familiarity with PC hardware components, peripheral connectivity, and workstation setup procedures; ability to diagnose and resolve common physical hardware issues with guidance.

• Comfort with physical IT tasks including equipment handling, desk setup, and shipping/receiving logistics; ability to lift and transport standard IT equipment as needed.

• Demonstrated attention to detail and ability to manage multiple tasks across both security and support functions with appropriate prioritization.

• Effective written and verbal communication skills; ability to produce clear, accurate ticket documentation and incident notes with guidance, and to communicate professionally with end users during onsite support interactions.

• Organized, methodical, and capable of maintaining the confidentiality of sensitive information.

• Demonstrated intellectual curiosity, a growth mindset, and a self-directed interest in cybersecurity or information technology.

Experience

• 0–1 year of professional experience in a cybersecurity, information security, IT operations, or helpdesk/deskside support role. Prior internship, co-op, or supervised academic lab experience in a relevant field will be considered in lieu of full-time professional experience.

• Prior exposure to security alert triage, phishing investigation, vulnerability management, or incident response — in any professional, academic, or lab context — is preferred.

• Prior experience with PC hardware troubleshooting, workstation setup, or IT equipment logistics in any professional or academic setting is a plus.

• Any hands-on experience with enterprise or lab security tooling, including SIEM, EDR, vulnerability management, or identity platforms, is a plus.

Education

• Associate’s or bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field preferred. Candidates who are within one semester of graduation will be considered. Equivalent professional or lab-based experience will be considered in lieu of a degree.

Licensing and/or Certification

No certifications are required for this role. Candidates who hold or are actively pursuing any of the following credentials are strongly encouraged to apply:

• CompTIA Security+

• CompTIA IT Fundamentals+ (ITF+) or CompTIA A+

• CompTIA Network+

• ISC² Certified in Cybersecurity (CC)

• Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
• Other recognized entry-level security or IT support certifications

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.