Overnight Front Desk Agent | Full-Time

Job Purpose:    To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.   Essential Job Functions: To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acquainted with all check-out procedures and policies. To be thoroughly acquainted with the AM and PM checklist. Be familiar with the Phone and Alarm System in the PBX department. To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios. Be familiar with all systems and equipments as related to the Front Desk Be familiar with all hotel rate plans and rate codes. Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program). Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club). To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing). Understand and perform cash handling processes. Understand the importance of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk Maintain 4-Star/4–Diamond Standards of guest service   Qualifications: Attain a high propensity for customer service. Previous cash handling experience.   Physical Requirements: Ability to stand for prolonged periods of time.   Working Environment: Interior of hotel. May require working overnight shift.   Tools & Equipment: Printer, Copier/Fax Machine, Radio, Nextel Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)