Senior Director, Infrastructure Network Services (INS)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary

The Senior Director of INS is a senior technology leadership role responsible for the reliability, availability, and operational excellence of the enterprise network at global scale. This leader will drive a proactive, prevention‑first operating model, shifting the organization from reactive incident response to predictive, automated, and self‑healing network operations. This role will involve managing a global team spread across in US, AP (India/Singapore) and UK/Poland. 

The role owns the strategy and execution of advanced monitoring, automation, and AI‑assisted operations, ensuring the network can safely scale to meet current and future business demands while materially reducing incident frequency, severity, and customer impact. The Senior Director partners closely with Network Engineering, Architecture, Security, SRE, and Platform teams to embed operational resilience into network design and lifecycle management. 

Location: Singapore (preferable) but we are open to candidates from UK and Denver / Ashburn.

Key Responsibilities:

Network Reliability & Proactive Operations:

• Own end‑to‑end network operational health, including availability, performance, capacity, and resilience across global, multi‑vendor environments. 
• Establish and mature a proactive monitoring and prevention strategy, leveraging telemetry, signals, and analytics to detect degradation and risks before customer impact.
• Drive measurable reductions in incident frequency, MTTR, and repeat issues through systematic, rigorous and disciplined root‑cause elimination and systemic fixes.
• Embed operability, reliability, and resilience requirements proactively as part of shift-left culture into network architecture, design reviews, and change processes in partnership with engineering teams. 

Automation at Scale:

• Define and execute a network operations automation roadmap, focusing on scale, consistency, and elimination of manual toil.
• Lead adoption of closed‑loop automation for fault detection, remediation, configuration compliance, and capacity management.
• Ensure automation is production‑grade, secure, observable, and governed, with clear ownership and lifecycle management.
• Partner with Network Engineering and Tools teams to standardize platforms, APIs, and data models that enable automation at global scale. 

GenAI & Advanced Analytics (Preferred / Differentiating):

• Champion the responsible application of GenAI in network operations, including:
  • Intelligent incident triage and correlation
  • Automated root‑cause analysis and recommendation systems
  • Operational knowledge augmentation for engineers and on‑call teams
• Evaluate and integrate AI/ML capabilities using network telemetry, logs, and events to enable predictive and self‑healing operations.
• Partner with data, platform, and security teams to ensure AI solutions are explainable, secure, and aligned with enterprise risk standards.

Operational Governance & Incident Management:

• Own executive‑level incident management, escalation, and communications for major network events. 
• Establish strong operational governance, including KPIs, SLIs/SLOs, error budgets, and continuous improvement mechanisms.
• Ensure compliance with security, risk, audit and regulatory requirements while maintaining operational agility.

Leadership & Talent Development:

• Build, mentor, and lead a high‑performing global organization of senior managers and engineers. 
• Foster a culture of engineering excellence, GenAI first and automation‑by-default thinking, continuous improvement, data driven and operational accountability.
• Develop future leaders and succession plans within Network Operations.

What Success Looks Like:

• Material reduction in network incidents and customer‑impacting events.
• High levels of automation coverage and measurable reduction in manual operational toil.
• Predictive insights and AI‑assisted operations becoming part of day‑to‑day network management and operation.
• A resilient, scalable network operations organization that is viewed as a strategic enabler, not a reactive operation center.
• A cohesive, proactive, agile self-motivated team across the globe.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least March 9, 2026.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: 12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience Preferred Qualifications: 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 10+ years of experience in network operations, infrastructure operations, or SRE adjacent roles, including leadership at Director or Senior Director level. Proven experience operating large scale, mission critical networks with stringent availability and performance requirements. Demonstrated success shifting organizations from reactive to proactive / preventive operations. Strong background in network operations automation, including orchestration, scripting, IaC and event driven remediation at scale. Executive level experience leading major incidents and engaging senior stakeholders. Experience operating in global, highly regulated, and security sensitive environments. Familiarity with ITIL, SRE principles, reliability engineering, and modern observability platforms. Experience with predictive monitoring, anomaly detection, and closed loop remediation systems. Hands on experience applying GenAI, AI/ML, or advanced analytics to network or infrastructure operations. Experience in Public Cloud operation and automation.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.