Bilingual- Regional Sales Support

About the Role The Regional Sales Support role is a high-impact, phone-first role embedded within a geographic region of ACV's Inside Sales organization. You serve as a strategic extension of the Territory Manager (TM) and Vehicle Condition Inspector (VCI) field team — amplifying sell-side volume, reactivating dormant sellers, unlocking stalled inventory, and driving the kind of consistent account coverage that field teams alone cannot sustain.  You will own a defined book of seller accounts, operate with a high degree of autonomy, and serve as a critical conduit between dealers, field teammates, and internal partners across Operations Support (OST), Buyer Rep, and the If-Bid team. This role rewards self-starters who are organized, data-driven, and genuinely passionate about helping dealers win on the platform.   What You Will Do Seller Activation & Account Management Proactively contact dark and declining sellers to re-engage inventory flow and rebuild a consistent selling cadence on the ACV platform Vet and onboard new sellers identified through TM referrals, VCI leads, and buyer rep introductions — set expectations, walk through the listing process, and own the follow-up post-sale Manage unlaunched Condition Report (CR) outreach — contact sellers on CRs idle for 3+ days, drive launches where possible, and remove CRs tied to inventory already sold elsewhere Call sellers approaching Special Deal tier thresholds to build urgency and share data-driven context; coordinate warm handoffs to TMs for in-person reinforcement Daily Sales Execution Leverage the Weekly Sales Directive to break down territory opportunity by dealer and location, arming TMs with data points that sharpen their field visits Participate in or lead Previous Day Unsold report reviews — assist in closing deals, coach sellers on relaunching at floors closer to market, and activate VCIs in pricing and dealmaking conversations Provide dealmaking coverage — including evening availability as needed — to keep listings moving on days when field team bandwidth is limited Drive Guarantee Sale (G-Sale) adoption through demos, pitches, and launch conversations; lead low reserve and remove reserve discussions with sellers who are resistant to cut vehicles loose Territory Partnership & Field Alignment Hold weekly structured touchpoints with individual TMs to review unlaunched CRs, previous day unsold activity, the weekly sales directive, and a prioritized list of 5–10 accounts needing attention Serve as an extension of TM efforts following field visits — reinforce pricing conversations, maintain momentum, and surface dealer objections or escalation needs back to the TM Identify independent dealers that may warrant seller or sleer status; vet and bubble up those opportunities to the TM and Senior Sales Manager Educate dealers and OST teammates on how IST, Operations, If-Bid, and Buyer Rep functions interact — reducing friction and aligning expectations Cross-Functional Collaboration Partner with the If-Bid team to flag auctions with strong upside potential and help build OST and seller confidence in that channel Collaborate with Buyer Rep, Major Accounts, and Operations to maintain consistent messaging on shared accounts Document all dealer interactions accurately and consistently in Salesforce to support regional reporting and pipeline visibility for SSM and RSD leadership   What You Will need: Required 2+ years of inside sales, automotive wholesale, dealership operations, or closely related experience Proven ability to build relationships over the phone — consultative, persuasive, and skilled at creating urgency without burning trust Strong organizational discipline: you track your accounts, follow up consistently, and don't let high-priority contacts go cold Comfort with data: you can read a sales directive, interpret unsold and unlaunched reports, and translate numbers into dealer-facing talking points CRM proficiency (Salesforce preferred) and fluency with digital communication and reporting tools Collaborative mindset — you thrive in a team-of-teams environment and view field alignment as a performance multiplier Preferred Hands-on experience with ACV Auctions, Manheim, ADESA, or another wholesale vehicle remarketing platform Familiarity with ACV products including ACV Pro, Guarantee Sale, Special Deals, and ClearCar Background supporting or working alongside field sales teams in an inside or hybrid capacity Experience in automotive F&I, used car management, or dealer-facing customer success