Manager - Patient Access Emergency Department

The Patient Access Services Manager is to provide superior quality, competitive value, outstanding customer service, and ensure most efficient processes are followed to meet regulatory requirements and to meet industry standards for all registration entry points. The manager will also work with the team in meeting and exceeding goals established by Baptist Health Care. The manager is responsible for maintaining all personnel aspects of the Emergency Department, outpatient access departments of Gulf Breeze Hospital, and Baptist Medical Park Nine Mile, Baptist Medical Park Navarre, and Baptist Medical Park Airport. As the manager, additional responsibilities will include but not limited to the hiring and coaching of registration representatives, proper training of staff and team member time off. The manager will supervise, and mentor area team leads and/or supervisors to achieve the area specific operational goals through communication, monitoring, and process improvement. This person will communicate openly with other leaders of the division, their team, and their counter parts in the clinical setting ensuring the best patient care. The manager will through proper staffing and training direct the team in meeting patient satisfaction goals as well as financial goals set forth. The managers will be experts in technology in place relative to the processes of their departments.

• Evaluates work performance of employees and makes recommendations for hiring, promotions, demotions, transfers, and other personnel actions including disciplinary actions and suspension.
• Responsible for time cards and scheduling of work hours.
• Responsible for reconciling daily, weekly and monthly patient access reports (i.e. daily census report, accuracy report, time and attendance, trending reports) and submits reports to Executive Director Patient Access
• Responsible for supervising the multiple facets of patient access services.
• Ensure that all areas of oversight consistently meet or exceed organizational standards and comply with regulatory requirements.
• Ensure that all departmental processes are consistently followed, monitored, and improved as needed.
• Manage team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
• Effectively communicates departmental, organization, and industry information to staff.
• Is responsible for the department’s operational excellence and ensures that the department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Is responsible for the fiscal management of the department and ensures the proper utilization of the organization’s financial resources.
• Responsible for recruitment of team members and onboarding to the department until self sufficient. Including providing observations.

Minimum Education

• High School Diploma or Equivalent Required
• Bachelor's Degree Other related field, Health Care Preferred

Minimum Work Experience

• 4-6 years healthcare revenue cycle experience Required and
• 2 years supervisory or leadership experience Preferred

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. 

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse