Staff Services Officer III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Services Officer III 
Job Title: Staff Services Officer III 
Agency: Health & Human Services Comm 
Department: HHSC Accounting 
Posting Number: 17636 
Closing Date: 06/22/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $4,500.00 - $5,178.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-19 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Job Description:

The Staff Services Officer (SSO) serves under the HHSC Accounting Director, offering vital support to both the director and accounting staff. This role involves handling a variety of moderately complex administrative and service tasks within the Accounting Department. The SSO is responsible for planning and managing key operations, including human resources, accounting, budgeting, purchasing, information technology, training, equipment procurement and asset management, property oversight, and resource allocation for departmental activities.

Additionally, the SSO is tasked with composing and preparing correspondence, assignments, and briefings. The role involves overseeing and tracking the completion of assignments, legislative requests, open records requests, and providing administrative assistance to the Accounting management team. The SSO also manages schedules and calendars, assists in monitoring shared mailboxes as needed, and collaborates with other SSOs to ensure comprehensive support for the Accounting and CFO teams.

Essential Job Functions:

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Supports daily departmental operations and activities; responds to administrative issues and recommends effective and efficient solutions to departmental leadership; provides clarity to departmental staff regarding assignments that include reporting, procurement, and similar subject matters; supports timely completion of department assignments and provides updates to staff; coordinates appointment and meeting scheduling, acts as primary coordinator for Human Resources, Business Continuity and new hire tasks; responds to internal and external inquiries; provides and ensures a high level of confidentiality in all matters.-30%
• Supports departmental budget operations and expense activities; monitors departmental expenditures; prepares, reviews, approves, and assigns appropriate funding information to travel vouchers, invoices, contracts, and purchase requests, ensuring accuracy and sufficient justification to adhere to purchasing, accounts payable, travel, and contracting guidelines. -25%
• Assists with the implementation of office policies and procedures, as well as office systems and layouts; identifies and communicates operational risks to departmental leadership; supports departmental cataloging, filing, and archiving of letters, memos, and reports that conform to agency and departmental records management policy and procedure; provides an organized electronic and paper document filing system to facilitate efficient storage and retrieval; supports the adherence to agency records retention schedules and updates schedule annually or as needed; ensures compliance with all applicable federal, state, local laws, policies, procedures, rules and guidelines. -20%
• Prepares and routes action, briefing, and informational memoranda, agendas, presentations, project updates, training materials, property manifests, and operational and special reports; prepares and maintains organizational charts; assists with the implementation of short- and long-term process improvement goals and objectives. -20%
• Performs other duties as assigned. -5%

Knowledge, skills, and abilities

• Knowledge of moderate administrative methods and protocols.

• Familiarity with basic project management principles.

• Skilled in using computers and software such as Microsoft Word, Outlook, Excel, and PowerPoint. (Include CAPPS-Financials, Teams, SharePoint)

• Capable of organizing, tracking, and developing both written and electronic documents efficiently.

• Able to work independently and resolve issues without supervision.

• Possesses strong analytical and research abilities.

• Demonstrates excellent communication and interpersonal skills.

• Communicates effectively, both verbally and in writing.

• Manages multiple tasks and tight deadlines through proper prioritization and completion.

• Formats, proofreads, and edits letters and memos accurately.

• Maintains a professional, courteous, and effective manner.

• Interprets rules, regulations, policies, and procedures appropriately.

• Keeps sensitive information confidential.

• Processes data to create concise reports, charts, and documents.

• Works well in a team environment.

Registrations, Licensure Requirements or Certifications: N/A

Initial Screening Criteria

• High school diploma or equivalent required.
• Completion of 60 hours of college coursework is preferred.
• Minimum of two years' full-time experience in office administrative support, including proficiency with Microsoft Word, Outlook, Excel, Teams, and SharePoint.
• Preferred experience with CAPPS-Financial.
• Previous experience working with State Government is preferred.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.