Regional Supervisor

We are currently recruiting for an experienced and motivated Regional Supervisor to support our Collection Technician network across the Midlands. This is a dynamic role combining field-based coaching, auditing, training, and operational support to ensure the highest standards of service delivery within our UKAS-accredited drug and alcohol testing services.

 

Key Responsibilities:

• Train, coach, and support Collection Technicians across the region.
• Conduct planned and unannounced audits to ensure compliance with standard operating procedures and Chain of Custody (COC) requirements.
• Identify training needs and deliver retraining where required.
• Support recruitment, induction, and competency sign-off of new Collection Technicians.
• Monitor performance, provide constructive feedback, and drive continuous improvement.
• Maintain accurate training and audit records.
• Support operational requirements, including conducting collections and providing tablet and system training.
• Act as a positive ambassador for Seren Laboratory Services Ltd, promoting quality, professionalism, and excellent customer service.

About You:

• Experienced in training and coaching individuals in a field-based environment.
• Trained in urine and saliva collection processes, including both digital and paper-based collections.
• Excellent communication, presentation, and organisational skills.
• Strong attention to detail with the ability to work independently and manage multiple priorities.
• Committed to maintaining confidentiality, quality standards, and regulatory compliance.
• Full UK driving licence and willingness to travel extensively throughout the Midlands region.

 

What We Offer:

• Opportunity to join a growing organisation with exciting development plans.
• A varied and rewarding role with significant autonomy.
• Ongoing professional development and training opportunities.
• A supportive and collaborative team environment.

 

If you are passionate about quality, training, and developing high-performing teams, we would love to hear from you.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

Seren Laboratory Services is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.