Customer Service Assistant 3

 

The Public Utilities Commissions of Ohio (PUCO) affects nearly every household in Ohio. The PUCO regulates providers of all types of utility services which includes electric and natural gas companies, local and long-distance telephone, water and wastewater, and rail and trucking companies. More recently, the PUCO gained responsibility for facilitating competitive utility choices for Ohio consumers.

To carry out our responsibilities, the PUCO employs a professional staff that includes engineers, economists, attorneys, and safety inspectors. Continually monitoring the activities of utility and transportation companies, the PUCO works to ensure safe and reliable services for all Ohioans.

Our mission is to assure all residential and business consumers access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

Customer Service Assistant 3

Business Resource - Docketing Division

Hourly Rate: $24.88

 

Business Resource Department, Docketing Division

The office of Administration provides internal support to the Public Utilities Commission of Ohio (PUCO), including docketing, an e-filing system essential to the day-to-day operations of the agency

 

What You Will Do:

In this position as a Customer Service Assistant 3, you will:

• Under general supervision from supervisor, serves as the lead worker in the Administrative Division
• Provide first line of guidance and support to other subordinate staff
• Assist management with day-to-day operational needs and workflow coordination
• Maintains certificate database, processes tariffs, prepares materials for Supreme Court filings, and performs additional duties as assigned
• Identifies and reports potential issues or deficiencies to the supervisor and/or legal staff
• Participates on teams to devise and implement new procedures to enhance electronic tariff filing processes
• Compiles data for production reports and ensures the accuracy and reliability of information provided

 

Report in location: 180 E. Broad St. Columbus, OH 43215

 

PUCO core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across PUCO departments.  Most positions perform work on-site at the PUCO Central Office. The PUCO offers flextime work schedules that allow an employee to start the day as early as 6:00am or as late as 10:30am. Flex-time schedules are based on operational need and require supervisor approval.

Salary Information: Unless required by legislation or union contract, starting salary is set at the lowest rate of the salary range. In most cases, successful employees will increase a step in the salary range within six months, with subsequent step increases occurring every year. In addition, the State of Ohio offers cost of living adjustments, longevity supplements after five years of public service, and wellness incentives.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

 

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. 

-Or 9 mos. exp. as Customer Service Assistant 1, 64431. 

-Or 6 mos. as Customer Service Assistant 2, 64432. 

-Or equivalent of Minimum Class Qualifications For Employment noted above. 

Job Skills: Customer Service

Applications must clearly indicate how the applicant meets the minimum qualifications for the position.  All answers to the supplemental questions must be supported by information provided in the work experience and/or education sections on your application. If you have attached supporting documents in the past, you must make them relevant on your current application. If you do not demonstrate how you meet minimum qualifications in the application, your application may be disqualified from consideration. Answering the supplement questions does not prove you meet the minimum qualifications. 

*****Written &/or oral assessments will be administered in person as part of the selection process at our Columbus, Ohio central headquarter office.*****

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.