Vice President, Solutions

  About the Job The Vice President of Solutions is a technically-grounded, hands-on leader responsible for advising on, architecting and delivering high-impact business solutions. This leader will be "in the work"—partnering directly with client teams to map out complex workflows and bridge the gap between business objectives and technical execution.  The VP will act as the primary liaison, capable of conducting "side-by-side" workflow analysis and communicating fluently with client IT departments to ensure seamless integration and scalability of our offerings. This role is part of a team dedicated to the development and delivery of enablement offerings while providing clear advisory services to clients on strategy and tech stack optimizations.    As Vice President of Solutions, You Will… Innovation & Tech Scouting: Maintain a deep, current understanding of emerging technologies and evaluate their practical application within the current service portfolio.  Strategic Growth Support: Support all stages of the sales and client lifecycle by providing "heavy lifting" during discovery, solutioning, business planning and solution delivery.  Hands-on Delivery: Actively participate "in the trenches" with client teams to ensure that proposed solutions are not just theoretical, but viable and operationally sound.  Market Intelligence: Identify industry trends and derive data-driven intelligence to continuously optimize costs and results through technical innovation.  Commercial & Expansion Ownership: Own problem framing and solution definition that directly enables account expansion, pipeline influence, and incremental revenue, translating insights into scoped roadmaps and monetizable initiatives.  Ambiguity-to-Action Leadership: Take complex, loosely defined client challenges and convert them into sequenced initiatives with framing, business casesI, driving alignment from strategy through execution to impact realization.  Workflow Architecture & Design: Lead the design and planning of end-to-end solutions, conducting side-by-side workflow assessments with client teams to identify efficiencies and technical bottlenecks.  Technical IT Liaison: Serve as the bridge among internal sales, CX, and client IT teams as well as client CX and IT teams helping translate complex business requirements into technical specifications and vice-versa at a foundational level.    As Vice President of Solutions, You Need… Experience: 10+ years working in a BPO, outsourced, and/or in-house environment with a focus on tech consulting and BPO.  Technical Fluency: Strong experience and understanding of Operations, workforce management (WFM), and business intelligence (BI).  Communication: Ability to simplify conversations and build relationships with both internal and external stakeholders.  Industry Knowledge: Proven background in leading consulting or tech-enabled B2B services firms.  Offering Design: Expertise in multi-product and multi-service line design, development, and implementation.  Technical Communication: Demonstrated ability to talk at a foundational level with client IT teams to align on integrations, security, and platform requirements.  Leadership Capabilities  Strategic Visionary: A forward-thinker who can make data-driven business decisions while maintaining an eye on future-state technology.  The "Player-Coach" Mentality: An organized leader who finds energy in doing the work, not just delegating it; comfortable rolling up sleeves to solve workflow logic alongside a team.  Quick Learner: Must be eager to independently learn and master the latest technologies, solutions, and platforms.  Collaborative Leader: A "horizontal" leader who works cohesively across Operations and CX departments to drive value.  Analytical Prowess: Ability to identify industry trends and translate them into commercially successful service lines.  Culture Fit & Impact  Integrity & Ethics: High intensity and passion balanced with honesty and professional integrity.  Results Oriented: A strong focus on execution. Success is judged on what is implemented and delivered to the client, not what is proposed.  Collaboration: Excellent collaboration and consensus-building skills. Enthusiasm: A creative leader with a growth mindset who can inspire a fast-growing and ambitious organization.