Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network

High school diploma or equivalent required
2+ years’ experience
HP Certification
Proficient in Microsoft Active Directory
Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
Solid foundation of Personal Computer experience
Excellent troubleshooting capability
Ability to work in a team environment as well as independently
Strong sense of customer service
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Ability lift up to 50 lbs. when moving electronic equipment.
May require additional project-specific training

DeskSide Technician

Job Description