Inside Sales Representative I

PURPOSE Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge

ESSENTIAL DUTIES AND

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices

Actively engages in selling company products/services and related items

Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.)

Enters orders into system and schedules delivery of products

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals

Participates in coordinating and conducting customer workshops

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution

Assists with store housekeeping, signage, stocking, inventory control, and other related activities

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

Other duties may be assigned

SUPERVISORY

This job has no supervisory

MINIMUM

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The

listed below are representative of the knowledge, skill, and/or ability required

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience

COMPETENCIES Knowledge of company products, competitor’s products and company standards Knowledge of company product pricing, discount and estimating formulas and guidelines Good verbal and written communication skills Demonstrates strong detail orientation skills Strong customer service skills Knowledge of basic sales techniques, concepts and the ability to influence and persuade Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program Knowledge of and ability to use motorized and non-motorized material handling equipment WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Subject to both typical office environment and outside locations with temperature and weather variations

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds

Standing or walking for 80% of the day

Stooping and kneeling throughout the day

Occasionally will use hand tools, saws, forklift, pallet jack to assist customers

Reaching-extending the hand(s) and arm(s) in any direction.