Reservation Clerk

This position is responsible for ensuring the efficient transportation scheduling or reservations of Metro Paratransit and Demand Response customers through the use of sophisticated computer software. The position assists customers with questions related to ADA required Complementary Paratransit service and other services offered by the Agency. The position additionally has the responsibility of working with customers concerning issues related to previously scheduled rides. Job Responsibilities Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues. Establish efficient routing and scheduling for customers using telephone and specialized computer software. This duty includes daily proofing of previously scheduled trips for accuracy. Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with. Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies. Assist and educate customers in the delivery of required Complementary Paratransit Service. Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations. Print and prepare driver information for day of service. Ability to work varying schedules including weekend work. Additional duties as required.