Support Engineer - IT Support
Job Description
Company Description
At Eneve, we build smart, data-driven software solutions for the energy market. Our platforms help suppliers, producers, and large-scale consumers stay ahead in a fast-changing landscape, enabling future-proof products, automated processes, and stronger customer relationships. Powered by real-time data, AI-driven insights, and a growing international team across different countries, we simplify complexity and accelerate the energy transition.
Our platforms support energy producers, suppliers, balancers, and industrial consumers across Europe. These systems process large volumes of operational and market data and play a critical role in the daily operations of energy companies.
As we scale our platform and organization, we are strengthening our product organization by clearly separating product strategy from product execution, enabling focus, accountability, and faster delivery.
Want to be part of the flow? Join us.
About the role
Daily IT Support Delivery:
Provide timely technical support to end users across multiple office locations, troubleshooting issues with Windows and macOS devices, Office 365 applications, and common business tools
Log, track, and resolve incidents and service requests using Jira Service Management, ensuring accurate documentation and adherence to SLAs
Escalate complex issues to senior team members or external vendors as appropriate, following established procedures
System administration & maintenance:
Assist with administration and daily management of Office 365, Entra, and endpoint management platforms (e.g., Intune, SCCM)
Support user onboarding and offboarding activities, including account provisioning, equipment setup, and access management
Maintain IT asset inventory and help ensure equipment is properly deployed, configured, and tracked
Infrastructure & tools support:
Provide hands-on support for network infrastructure, remote support platforms, and AV/meeting room technologies
Perform routine system checks, updates, and maintenance tasks to ensure platform stability and security
Assist with monitoring and basic troubleshooting of network connectivity and hardware issues
Documentation & process support:
Create and update knowledge base articles and technical documentation in Confluence to support self-service and team efficiency
Follow and help refine standardized IT support processes and procedures
Contribute to IT improvement projects by executing assigned tasks and providing input based on frontline experience