Category Lead – BPO Services
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a strategic, detail-oriented, and experienced Category Lead to join our Global Procurement team. In this role, you will be responsible for executing the global category strategy for Business Process Outsourcing and Tech Services, managing complex end-to-end sourcing projects, and navigating sophisticated contracting models to optimize our global footprint for cost, quality, and scalability.
You will join a mature, collaborative global team focused on discovering new ways to help our customers and transforming traditional vendor relationships into value-driven partnerships.
What You’ll Do
In this role, you will:
Responsibility 1: Lead complex Request for Proposal/Information/Quotation (RFx) processes and execute the global Outsourced and Tech Services roadmap to optimize demand management, tail-spend consolidation, and commercial structures.
Responsibility 2: Act as a trusted advisor to collaborate with Global Business Services, Information Technology, and Operations leadership to ensure procurement activities align seamlessly with broader business transformation goals.
Responsibility 3: Partner with Legal and Risk teams to ensure compliance with data privacy regulations, mitigate jurisdictional risks inherent in global outsourcing, and uphold Iron Mountain's rigorous compliance standards.
What You’ll Bring
The ideal candidate will have:
7–12 years of progressive experience in Procurement and Category Management within a mature global organization, with at least 2 years specifically focused on Managed Services and/or Tech Services.
Strong knowledge of Managed Services pricing mechanics, complex contractual frameworks, and emerging market trends regarding automation, such as Robotic Process Automation and Artificial Intelligence (RPA/AI).
Proven ability in moving beyond tactical buying to drive long-term category value creation, strategic stakeholder management, and contract language/financial modeling.
A Bachelor of Technology (B.Tech) or Master of Business Administration (MBA) degree; Chartered Institute of Procurement and Supply (CIPS) qualifications are highly preferred.