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Job Description
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Gain a deep understanding of Floodlight conversion modeling, AI-powered SA360 Bidding, and enterprise Ads Platforms.
- Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations.
- Develop tools and automation for better diagnostics/data fixes and debugging, either separately or in partnership with Product Engineering teams. Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers, focusing on knowledge management, operational improvements, account reviews and product adoption.