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Job Description:

Airbus Helicopters, Inc. is seeking a dynamic, solutions-driven Military Customer Service Rep Level II to join our Military Programs team. In this highly impactful role, you won't just process orders—you will serve as the premier front face of Airbus, managing complex, mission-critical logistics and fostering trusted relationships with helicopter operators worldwide.

From coordinating tool rentals and exchange orders to partnering cross-functionally with Procurement and Technical Support, your daily decision-making will actively drive end-to-end resolutions that return aircraft to service safely and efficiently.

Meet the Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Your Challenges:

Customer Support: 45%

Initiate and be held accountable for Problem Resolution: Provide end-to-end resolution of Complex orders and complex customer concerns.

Management of Complex Orders with High Accuracy
Tool Rentals
Exchange Orders
PBH Order Management
Specialty orders for mission-specific requirements/contracts

Initiate GSC (Global Supply Chain) Orders to support return to service initiatives;
Interfaces with Procurement department to expedite orders with suppliers
Provisioning of sourcing recommendations and alternatives

Provide Customer Quotations with a high level of accuracy
Locate and track logistics details in order to share with customers to support return to service efforts
Create internal cases in CAMMS for expedited order logistics and customer communication
Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increased sales
Select priority and freight options to customers as needed to ensure delivery on time.

Cross-Functional Interface: 45%

Interface with Technical Support
Initiate problem resolution discussion with on-site or regional Technical Representatives
Liaise with Customer Fleet Manager (CFM) and Sr. Project Manager (SPM) for escalation
Create and manage internal cases in CAMMS for expedited order logistics and customer communication which Includes regular collaboration with CFM, SPM, and the Repairables team
Provide customer order status as requested, and coordinate with the warehouse and shipping when required

Data Analysis and Performance Monitoring: 10%

Initiate Corrective Action Requests (CARS) for Customer Compliant management and resolution
Daily management of Remain to Deliver (RTD) report
Prepare and distribute backorder reports and A023 reports

Your Boarding Pass:

High school graduate or equivalent
Five (5) + years’ experience in logistics, technical, or customer support areas
--Or-- a minimum of one (1) year experience at Airbus in a position working with aviation parts.
Strong organizational skills
Proven track record of working in a fast paced, demanding environment
Strong interpersonal skills
Communicate with helicopter operators, using a basic understanding of aviation operations requirements.
SAP (or other ERP System Knowledge)
Microsoft Word, Office, and Excel or Google Workspace

Travel Required:

0-10% Domestic and International may be expected

Citizenship:

Must be a US Person under ITAR regulations

Clearance:

Ability to get a military Common Access Card (CAC)

Physical Requirements:

Onsite or remote: 90-100% Onsite
Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
Equipment Operation: able to operate most office and personal electronic equipment. Daily
Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs Daily
Lifting: able to lift documents, tools, drawings, electronic equipment up to 10lbs Daily
Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily
Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: able to stand for discussions in offices or on the production floor. Daily
Travel: able to travel independently and at short notice. Daily
Walking: able to walk through office and production areas including uneven surfaces. 100%
PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now.

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Material Support & services

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Job Posting End Date: 07.18.2026

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

Military Customer Service Rep II

Job Description

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